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Order on hold

I have placed an order for new fios service. My order is still on hold, even though I have uploaded all required documentation over a week ago. I need this service to begin this Thursday. I have unsuccessfully tried to resolve this over the phone three times. Please help. 

Re: Order on hold
Community Manager
Community Manager

Hi g_wifiuser07,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.