Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
My new Fios (internet only) install order at the new address shows up as "on hold" even after 2 weeks - "we are reviewing ... and will reach out to you .. or you can reach us on 1800verizon". The current resident is moving out and disconnecting his services on the same day - Dec 2. Is it "normal" for the order to show "on hold"? Will I get my modem shipped even if the order is on hold, and service running on the promised install date? I work from home and not having internet service is going to be a big issue.
Its been 2 weeks since I placed the order and no one from verizon has reached out to me. When I reached chat and phone (after twice getting dropped around 40+ minutes into the initial hold) they asked me not to worry, I will get the modem delivered exactly on the install date! They refused to do anything further. That really is worrisome. If it shows that Verizon is still "reviewing", will they ship the modem this week for install on Dec 2?
Can someone help? Any email to contact support directly and escalate?
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