Outage of Verizon High Speed Internet Service - will we get a REFUND

[LauraMP1]

Will we be receiving a refund for the time that we were not allowed to use our internet service.

It caused a great many PROBLEMS since I work from home on the internet.

this is the message I received but I should have also been notified by phone since the internet wasn't working how did you expect me to read it????

An outage has been detected impacting the ability to use your Verizon High Speed Internet services. This will limit your ability to use the Internet, including email, streaming music, and other services until the outage is resolved. For more information or to sign up for updates on this outage, please visit verizon.com/outage.  

[gs0b]

Welcome to the forums.  This is a place where customers help other customers.

Your issue looks like it needs attention from Verizon.  The "contact us" link at the bottom of these pages provides information on how to contact them.

Good Luck.

[somegirl]

As gs0b mentioned above, this is a peer-to-peer support forum. If you want to get a message to Verizon, you should contact them directly via one of the options on their Contact Us page.

That said, you should probably call tech support so you have a ticket recording your outage status, and then call Billing about a credit once your service is back up. The odds that they are going to pro-actively credit people are slim, but asking politely will get you far. 🙂