Overcharging

[Zorah1]

Around April 28,2018, a Verizon technician came to my home to fix a problem I was having with connectivity. Later that day, I received an email from Verizon indicated that I had asked for the cost of my services to increase by $30 a month to $89 a month. I called Verizon on May 8 in the evening. The customer service Pierson , I reached was of no assistance because he did not seem to understand the issue. I decided to hang up and call back the next day. The next day, when I called the customer service representative told me the email I received was in error and that my costs were not going up. Since that time I’ve been charged the increased price even though I had a contracted rate of $66 a month. Verizon claims there is nothing they can do about it other than complain to the technician.  I made a report to the FCC and the BBB. 

Now I have to pay $89 paper month for 75/75 and new customers are getting $39a month at 100/100.  It’s time for me to get an new Internet provider. 

[LawrenceC]

Hi Zorah,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.