Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I recently moved and had to cancel my internet service with Verizon. I paid my final bill in July. It cleared my bank, and I got an email from Verizon confirming my payment a few days later.
Since then, on a daily basis, I have been getting phone calls, emails, and mail saying I have not paid my final bill. I even got a letter in the mail saying a collection agency would be sent after me.
I have now called customer support twice. Both times, they looked up my account, confirmed that my balance was zero and my final bill was paid, and wrote a ticket to stop the calls/emails.
It hasn't worked. I continue to receive those phone calls. Every! Day!
And when I log on to my account online, it also says my balance remains at $81 (the $81 I paid in July).
This has been SEVERELY frustrating. And I imagine it will only get worse if a collection agency is sent after me for a bill THAT I ALREADY PAID!!!!
Please help stop this. It is bordering on harassment.
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