Paying Too much Bill and still not getting the High speed Internet that I am Supposed to

[moonrock12]

First month I got my bill it was acceptable over $150 because all the technician work and line-up and everything. So I have Verizon double play and Direct Tv together and in 2nd month I got $143.14 bill just for 3mbps internet and on the bill it says i added the service "Change in the Partial Month". First of all I didn't even added the service and it was supposed to be less than $100 dollar bill because the Direct Tv is $23.99 which is my Entertainment Package and the Double Play is $50.99, so the  total bill is going to be pretty much like $90-$100 with tax and everything. If the next month bill comes more than $100, then I am definitely cancelling  Verizon and switch to Optimum Cable. By the way I had Comcast triple play which was $100 for Tv, Internet & Phone for 2 yeas before I had Verzon and I used to get more than 20 mbps internet speed but in Verizon I am getting only 3mbps which is very unsatisfied.

Thank you for your time, Verizon

[LawrenceC]

Hi moonrock12,

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

[Snookered2]

Rounding to the nearest dollar is $75.00, plus an additional $10-$12,

would not equal $143 per month.

Is there a possibility you went to your online account and accidentally

pressed for a change in a particular service?  Check your online account

to determine what may have occurred.