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Phone works but no DSL

I was supposed to have internet a full week ago, but due to several glitches I didn't get a router until yesterday. I plugged in the router and still no go. I have a dialtone on the phone lines but no internet. The tech that I talked to on the phone suggested switching to FOIS but that service isn't available in this complex. I work from home so this is kind of a necessity for me.

It's the 14th and my original set up date was the 7th so I'm kind of frustrated and just want to get on line so I can get some work done. Any ideas as to what might be wrong?

Re: Phone works but no DSL
Master - Level 3

Since we haven't heard back from you or have received a form submission with the account info as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.