Hello I was quoted a price of 49.99 this april for the basic internet service. Now they have me paying upwards to 84.99 I have called twice with all my information and I even have my confirmation email about my delivery and everything I was quoted. Has anyone else dealt with this and if so was there any thing for compensation. I am usually a good person about keeping all my paperwork but even when I show them what i have they are treating me like I am wrong?
Has anoyone else been given a price hike recently from a plan? If so has Verizon dealt with some kind of compensation? 49.99 is alot different that 84.99
Thank you.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
It was a pleasure assisting with your issue. If there's ever anything else, feel free to make a new post here in the Forum.
- Joseph_VZ
Start a new topic or ask questions in the open forum.
