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Poor Internet Service
BigBrutal64
Enthusiast - Level 2
‎01-14-2013 05:58 PM

Right now I have .45 mgs of download speed. I should have 7mgs. This happens EVERY two to three months. I call their tech line and go thru the same crap of check this and check that for an hour or two of wasted time. Then it's TWO days for a Tech to figure out it's their problem in the first place.

This has been going on for three years. Just maybe I need to find another IP for this area. I have had enough of their **bleep**.

Think twice before you go Verizon.

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Re: Poor Internet Service
dslr595148
Community Leader
Community Leader
‎01-14-2013 07:16 PM

#1 Please post the Transceiver Statistics from your modem.

If you do not know how to get that info:

a) What is the brand and model of your modem?

b) What is the brand and model of your router?

#2 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

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Re: Poor Internet Service
Anthony_VZ
Master - Level 3
‎02-19-2013 02:55 AM
BigBrutal64,

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.

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Re: Poor Internet Service
BigBrutal64
Enthusiast - Level 2
‎03-08-2013 11:40 PM

So what happened to the rest of the thread here? There are at least 4 missing posts?

Great! Verizon as usual.....lol

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Re: Poor Internet Service
KaLin
Khoros Partner
Khoros Partner
‎03-09-2013 05:31 AM

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".


There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

Please keep all correspondence regarding your issue in the private support portal.

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