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Poor performing DSL
Enthusiast - Level 2

Apparently upon reading older posts, this is not a new - or unique - problem. For over two months my DSL will slow or even disconnect. I call the tech people and by the time I hang up with them, it is running well again. The old problem always comes back, sometimes within minutes. Gone through this a number of times.

I finally called customer service to ask about the policies for disconnecting so I would have a plan ready should I decide to move on. I was asked why would I want to leave the best customer service there is. I presented my problem, and what transpired, only to be told "I'm sorry you feel that way". It was decided I would get someone to do a line repair and was transferred over to repair. They told me I had to talk with the DSL department and once again I was stuck with the same old tech people.

It was decided to try replacing the modem. I haven't even had a chance to return the old modem, and the same old problem exists. Really - what does one have to do to get a problem PERMANETLY fixed. We're at the end of the line for Verizon to show me why they have the best customer service?

Re: Poor performing DSL
Community Manager
Community Manager

Hi GeoJim,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.