Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
There was a powerline fire on Tuesday which pretty much destroyed all of the lines. Con Edison and Comcast came to fix theirs. Everyone else who has Fios in the area has been calling to get theirs fixed and every time a tech comes by we all get the same response. "Yeah, I'm sorry but I can't fix it. The fire burnt the line. So I'm going to put in a note to Verizon to have an engineer come out to fix it, the engineer should be here in a few days." If that's the response that everyone has been getting since Wednesday, why isn't there a memo being sent to all of the techs? Why is customer support still sending out techs to fix our ONT's when the issue is the powerline? They know about the issue, we've all given customer support the same information, yet they all insist that the network is fine and that the ONT is broken but when a tech comes by they all agree that the fire caused too much damage to the line and that the ONT is fine.
I understand that it's only been a few days but we've all got homework and work to do, I get that we have to wait for this type of thing but if someone would give me a definite response, I'd be happy. Are we supposed to wait and continue paying for a service that we're not getting or what? I'm trying to speak to someone at Verizon at the moment but my wait time is an hour. Anyone here who can actually help? Or tell me a way I can try to get someone from Verizon to actually do something.
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