Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Problems downloading VISS on more than one computer

I am having difficulty downloading and installing Verizon Internet Security Suite .

We ordered the package that can be installed on up to 3 Home Computers

I received email to for the download and I downloaded it on my Primary Computer.

Then I read insturctions for 2nd computer and it said to sign into my verizon account

and then go to manage my Verizon Broadband Essentials & Extras and that

I would be able to use that Link to download and install VISS on 2nd Home Computer.

Each time (I tried lots of times) that I do that, it NEVER LOADS!   Or an Error message

says: We have detected that you are not using a Supported Browser like Internet Explorer

or Foxfire.   Iam in fact using Foxfire--I tried Internet Explorer also and its always

the exact same thing-It will not Download or install. The only thing sometimes

the verizon--Service Point will show up--but little , Dial thing, that says its loading

Never Loads at all.

Can anyone Help me--I keep trying to do this, with No Luck !

Thanks, KatLu.....

Re: Problems downloading VISS on more than one computer

Download and run the McAfee PreInstall Tool

  1. Click the link below and save the file to your desktop: 
  2. Double-click the McPreInstall.exe.
  3. Click Start button inside the Preinstall Tool.
  4. Read the warning message and click OK to agree to the changes.
  5. After the Preinstall Tool completes, click OK.
  6. Click Close and restart your computer.

after that, try to follow the email link instructions again.

If they still don't work then go to and download the in home agent, and use the notification area.  you'll see a link for your VISS Internet security download and installation.