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Promo pricing missing?

I can't seem to get any help on the website with this issue.  I signed up for Fios internet and decided that I liked the Verizon router than the one I already had but the $10 promotional discount is not showing on my first bill.  Any idea why?

Re: Promo pricing missing?
Community Manager
Community Manager

Hi LostInFios1,

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon.  For billing issues, please call 1-800-VERIZON during regular business hours.