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Proof of residency not uploading

The previous tenant neglected to disconnect their internet service so Verizon told me they need a proof of residency from me. However, when I attempt to upload my documents through the My fios app or on a web browser it brings me to a page saying my documents have been submitted. However, when i return to the page or my fios app, it still says I need to upload my documents. I have attempted this 20-30 times from multiple different devices and web browsers and nothing works. Also, the my fios app most of the time doesnt even have a button to press to upload a document. 

Re: Proof of residency not uploading
Community Manager
Community Manager

Hi Jared3,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.