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Property Damage (Sewer Line)
Channel
Enthusiast - Level 1
‎07-09-2018 09:42 AM

When the Fios Cable is installed in my backyard, The people who ran the cable through the backyard broken our sewer lines for the rain from the rooftop and dirt blocked whole pipeline.

since the pipe was broken, everytime when it rains, water gets into our basement and damaging our stuff.

2 sewer lines was damaged when they installed cable. 

Verizon contractor has fixed 1 of them, but they keep denying the other damage was done by them. I have tried to contact them several times after it, but not able to reach again.

please fix this ASAP!!!

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Re: Property Damage (Sewer Line)
CRobGauth
Community Leader
Community Leader
‎07-09-2018 09:57 AM

This is mainly a peer to peer support forum.

I assume you have tried 1800Verizon.

Can also try twitter @verizonsupport.

Or you can possibly try your local PSC.

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Re: Property Damage (Sewer Line)
LawrenceC
Moderator Emeritus
‎07-09-2018 10:08 AM

Hi Channel,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.