Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I purchased a Verizon required Gateway Fios router from a Wholesaler and swtiched to it, returning Verizons modem from install. I have continued to be charged rental fees. After 3 calls with Support I was told that the modem is shown in their system as Verizon owned equipment still, from unreturned equipment or final bill not paid possibly. The account representative told me I would need to contact the previous owner to obtain a proof of purchase from Verizon so they could stop charging me the rental fee.
Is that legal and how can Verizon hold a new customer liable for equipment from a previous customer? The agent supervisor also told me that they could not verify by serial number that the modem in question was purchased thus possibly making money from both myself and the previous customer.
I am looking for answers and need Managment assistance to escalate and resolve this issue. The previous two associates did not tell me any of this information while I tried to resolve the issue and signed up for a 2 year contract. Only after asking to talk to a supervisor was this information explained to me. Once it was, within minutes of agreeing to the 2 year contract, I wanted to cancel the contract and was told "it's already been processed and I can't change it". Basically a big screw you!
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