Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I decided to upgrade to the Gigabit connection and a tech came out with a new router and ONT. Things went down hill about a day later. The router worked fine and all connected devices were working fine. After 24 hours, our internet started to disconnect every hour almost like clockwork. TV and phone still worked fine. I placed my first call to Fios Support and they had me do a factory reset, performed a line test and made some alterations to the router settings. Two days later and four calls to support, they finally instructed me to get another router. Exchanged the old router for a new one at Fair Oaks Mall this morning and the new router has been installed and the same issue is occurring.
My wife and I both work from home so we've lost a lot of productive hours in the last couple of days. I'm beyond frustrated because my old Actiontec worked flawlessly for years. I've seen other posts about the Quantum Gateway routers being problematic but I'm not seeing any definitive solutions other than getting my own router or dropping Verizon altogether.
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