Quantum Router (G1100) keeps resetting itself to Factory Defaults

[hightide1]

I have a Fios Quantum Gateway router and every few days it resets back to factory defaults.  I'll log in and change my settings back to my personal choices and after a few days, it is back to the factory defaults.  Anyone else seeing this behavior?

[jonjones1]

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@hightide wrote:

I have a Fios Quantum Gateway router and every few days it resets back to factory defaults.  I'll log in and change my settings back to my personal choices and after a few days, it is back to the factory defaults.  Anyone else seeing this behavior?

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Bad router, call 1-800-VERIZON and have them replace it.

[Buck1234]

I just started having the same issues. Same time every night the router will reset back to default settings. Let me know if you find a fix. 

[jonjones1 · Accepted solution]

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@Buck1234 wrote:

I just started having the same issues. Same time every night the router will reset back to default settings. Let me know if you find a fix. 

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The answer was given to you. Call Verizon and they will troubleshoot and replace the router.