Quantum Router as per my 2 year agreement- Verizon NOT willing to send

[bobh_ref]

I upgraded my internet to 75/75 with a 2 year agreement.  The online chat rep as well as the webpage offer confirmed that this comes with the newest Quantum router.  I did not receive communication about the router and was TOLD by a Verizon rep that the router was en route and that I would receive it within 2-3 business days.

After 2-3 days I was informed that I was not going to be sent the new router since my current one (albeit older) supports 75/75.

So, Verizon lied 3 times - once on their webpage, once by the online agent whom I placed the 2 year agreement and third by an online agent who said it was en route.

Please advise as to how I can obtain what I agreed to and second how I can escalate this behavior.

[CRobGauth]

This is mainly a peer to peer support forum.

Do you have anything in writing that shows you were to receive a free Gateway?

If you can show the webpage has the offer, that is helpful.

[LawrenceC]

This issue has been escalated to a Verizon agent.