Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I upgraded my internet to 75/75 with a 2 year agreement. The online chat rep as well as the webpage offer confirmed that this comes with the newest Quantum router. I did not receive communication about the router and was TOLD by a Verizon rep that the router was en route and that I would receive it within 2-3 business days.
After 2-3 days I was informed that I was not going to be sent the new router since my current one (albeit older) supports 75/75.
So, Verizon lied 3 times - once on their webpage, once by the online agent whom I placed the 2 year agreement and third by an online agent who said it was en route.
Please advise as to how I can obtain what I agreed to and second how I can escalate this behavior.
This is mainly a peer to peer support forum.
Do you have anything in writing that shows you were to receive a free Gateway?
If you can show the webpage has the offer, that is helpful.
This issue has been escalated to a Verizon agent.