Question regarding Mbps on my High Speed Internet Enhanced

[V_M_T]

Hello All,

I'm relatively new to High-Speed internet - as I've only had it for about four years.

When I signed up with Verizon for their High-Speed Internet Enhanced service, I was told that I would have up to up to 3.1 Mbps -7 Mbps, however, during the first few years with the service my connection ranged from 2.26 Mbps [most of the time] to 3.48 Mbps [very rarely this high] and I never complained because it was all I knew and all I was getting and all I thought my connection capable of.

For the past three or four months, my speed has gone up to 5.1 Mbps which was a HUGE change for me. However, as of two days ago, my connection speed dropped back to 2.26 Mbps and the occasional 3.10 Mbps. 

I don't really know what I'm asking but knowing very little about the Internet and speeds [I knew enough to use one of those Internet Speed checking websites] - should I contact Verizon about because my connection can obviously do 5.1 Mbps and I've been paying for Enhanced service and not actually getting it until recently.

Thank You,

V.

[dslr595148]

#1 Log-in to the modem combo and get the DSL Stats.

#2 Please post the DSL Stats.

#3 If you do not know how to get that, it would help to know at least:

a) Brand and model of your modem.

b) Only if you have one: Brand and model of your RJ-45 WAN port router that is conected to the modem.

[V_M_T]

I didn't know whether you needed everything and I was concerned that I might be over-providing.

Downstream Rate:	3360Kbps
Upstream Rate:	864Kbps

If you need anything else - let me know.

I appreciate your help. My current speed as per two different Internet speed websites is between 178 - 204 Mbps.

Thank You!

[V_M_T]

Hello dslr595148,

I decided to post everything under STATUS, however, I did block out some information because I don't know how much is too much personal information or whether any of the serial numbers are unique to me only [I'm not tech savvy but I'm concerned about putting too much here - am I making sense?].

Last night my internet connection fluctuated from 121 Mbps to 221 Mbps, which is relatively low considering I pay for Enhanced Internet service. I don't know - maybe I'm making a big deal out of nothing.

Should I look into buying a new Ethernet cable? I have a Cat5e and I see that the Cat7 is pretty inexpensive and seems to have some gold/copper thing going on which should be good for noise reduction.

Gateway Status Connection Status

ConnectionStatus

Broadband:	CONNECTED
Internet Service Provider (ISP):	CONNECTED

Gateway Status

Gateway ParameterStatus

Firmware Version:	GT784WN-VZ-1.1.22
Model Number:	GT784WNV
Serial Number:	CREA21612[BLOCKED]
WAN MAC Address:	00:7f:28[BLOCKED]
Downstream Rate:	3360Kbps
Upstream Rate:	864Kbps
PPP User Name:	Newdsl
ISP Protocol	PPPoE
Encapsulation:	LLC
Gateway IP Address:	71.[Blocked]
DNS Address #1:	68.[Blocked]
DNS Address #2:	71.[Blocked]

[smith6612]

The DSL stats being looked for should be found at http://192.168.1.1/ > Status > WAN Status. You're looking for words like Attenuation, Margin, SN Margin...

[V_M_T]

WAN Status Connection Status

Connection Status

Broadband:	CONNECTED
Internet Service Provider:	CONNECTED

PPP Status

PPP Parameter Status

User Name:	Newdsl
PPP Type:	PPPoE
LCP State:	UP
IPCP State:	UP
Authentication Failures:	0
Session Time:	0 Days, 16H:21M:55S
Packets Sent:	933778
Packets Received:	1298499

Broadband Status

Broadband Parameter Status

VPI:	0
VCI:	35
Broadband Mode Setting:	ADSL
Broadband Negotiated Mode:	G.DMT
Connection Status:	CONNECTED
Downstream Speed:	3360 Kbps
Upstream Speed:	864 Kbps
Retrains:	0
Retrain Timer:	0 Days, 16H:19M:57S
ATM QoS class:	UBR
Near End CRC Errors Interleave:	0
Near End CRC Errors Fastpath :	N/A
Far End CRC Errors Interleave :	3
Far End CRC Errors Fastpath :	N/A
30 Minute Near End CRC Interleave :	0
30 Minute Near End CRC Fastpath :	N/A
30 Minute Far End CRC Interleave :	0
30 Minute Far End CRC Fastpath :	N/A
Near End RS FEC Interleave :	0
Near End RS FEC Fastpath :	N/A
Far End RS FEC Interleave :	0
Far End RS FEC Fastpath :	N/A
30 Minute Near End FEC Interleave :	0
30 Minute Near End FEC Fastpath :	N/A
30 Minute Far End FEC Interleave :	0
30 Minute Far End FEC Fastpath :	N/A
30 Minute Discarded Packets Downstream :	0
30 Minute Discarded Packets Upstream :	0
SNR Downstream :	26 dB
SNR Upstream :	18 dB
Attenuation Downstream :	8 dB
Attenuation Upstream :	5 dB
Power Downstream	0.4 dBm
Power Upstream	11.9 dBm

[smith6612]

Your line looks great. Ask Verizon support to set your line to 7.1Mbps and disable the ASSIA Optimizer.

[V_M_T]

I chatted [via internet] with a tech person from Verizon and they said that my connection was receiving 3.3 Mbps and he could not understand why the tests I was running indicated 1.8 Mbps to 2.4 Mbps. He also stated that I wouldn't be able to get more than 3.3 Mbps since I was so far from the Headquarters or something very similar to that. I didn't tell him that these pasts months I have been averaging 5.1 Mbps because I was afraid that I'd be opening a Pandora's Box.

You've been a big help but I wanted to ask one last question - what does an ASSIA Optimizer do exactly and will I ever need it re-enabled?

Also, I ordered a new ethernet cable, a Cat7 because it has shielding and I figured it couldn't hurt.

[jonjones1]

The optimizer is a diagnosis tool. 

The Cat7 is just hype at present time. It has not been certified like cat5 or cat6 but try it like you said, it may not hurt.

[V_M_T]

I just wanted to give a Thank You for Smith6612 and jonjones for their help!