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Question regarding sign-up bonus Visa pre-paid card

Greetings and Salutations,

I signed up between July/August and was told I'd get a $100 visa prepaid card as part of my offer. "Cool!" I thought. The conditions state you have to have ~60 days of on-time auto payments or something along those lines. In August I receive the following mail:

imageExhibit 1"Neat!" I think to myself. One less thing to worry about.

However, I wait. And I wait. And nothing happens. Out of curiosity I check my account early October and lo-and-behold, I have to register to get my card now. No problem I suppose. I'll do that then. I sign up and get an email saying my card is on the way.

imageExhibit 2Now it is almost two months later and I still have not received the card. Again, I check my account. Now it says I'm inelligible for the reward.

Someone explain this please?

Re: Question regarding sign-up bonus Visa pre-paid card
Community Manager
Community Manager

Hi JMK88,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.