Ready to contact the Better Business Bureau---Verizon won't let me cancel, keeps billing me.

[KyFi]

After terrible Verizon DSL performance, I switched to Comcast internet this past spring.   I went through every process Verizon had to cancel----informed them online, called numerous times and told them to cancel, wrote on the paper bill that the service was cancelled---all to no avail.  In early September I got a notice from a collection agency representing Verizon that I still owed $30 or something.  I called Verizon's collection department, talked to a representative, and he removed some erroneous billing, and came up with a final amount I owed.  I didn't think I even owed this, but in order to end the trouble, I sent that in to the collection agency.  

Today, I received another online bill---it hasn't been cancelled!

This is a great scam---provide terrible service, and don't let them cancel----and if they don't keep paying, threaten to ruin their credit.    I currently tell everyone I encounter to avoid Verizon at all costs.

[LawrenceC]

Hi KyFi,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

It seems assistance in not required from us after all. We have closed you case due to no response. Please make a new thread anytime you need assistance.

- Jose_VZ