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Recently upgraded speed plan and not getting correct speeds
Leach1
Newbie
‎01-12-2012 08:46 AM

Hi, I recently upgraded to the 1mbps to 3mbps plan (High Speed Internet Enhanced). Yet, I'm getting the same speeds as my previous plan (High Speed Internet). Is there any way to fix this? I've been trying to find topics on this. But I guess it's a little different in each person's case.

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Re: Recently upgraded speed plan and not getting correct speeds
dslr595148
Super User
Super User
‎01-13-2012 12:49 PM

#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) will contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

#2 Can you provide the Transceiver Statistics from your modem?

If you don't know how to get that info:

a) What is the brand and model of your modem?

b) What is the brand and model of your router?

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