Recently upgraded to 50/50 with promise of new router, but have not received

[hokie3820]

I recently upgraded my fios service to 50/50, which was supposed to include a new router. Where can I check on the status of the router?

[jonjones1]

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@hokie3820 wrote:

I recently upgraded my fios service to 50/50, which was supposed to include a new router. Where can I check on the status of the router?

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1-800-VERIZON 

ask them the status.