Red Earth

[Brian12201]

So the last couple days I keep having the Red Earth with the white wifi signal below the only lights that are showing. I contacted Verizon and they said it was faulty router so they sent me a new router. Well today I installed the new router and it keeps doing the same thing. Is there anything else I can try and do?

[jonjones1]

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@Brian1220wrote:

So the last couple days I keep having the Red Earth with the white wifi signal below the only lights that are showing. I contacted Verizon and they said it was faulty router so they sent me a new router. Well today I installed the new router and it keeps doing the same thing. Is there anything else I can try and do?

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I would have them send a repairman to your residence. Let them troubleshoot the issue.

the possibility that two routers doing the same thing would mean some trouble elsewhere in your setup.

[CRobGauth]

How is router connected to ont? If via coax, check connections are tight.

If Ethernet, verify connections are tight and connectors are in good shape.

[Brian12201]

Figured out the red globe issue and that is not white but the WAN light on the back of the router still isn’t on