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Redeem Amazon Offer Link Missing

I received an email to redeem my Amazon Offer and the link is missing. Please Advise.   I would have called but after 7 calls in 2018 for help in setting up my voicemail in which the issue still hasnt been resolved i have little faith in the  customer service line.  Having serious buyers remorse.

Re: Redeem Amazon Offer Link Missing
Community Manager
Community Manager

Hi eddy,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.