Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Since the beginning of August, I have documented at least 25 Internet outages. I have had more than that, but those are the ones I have written down. I have times and notes about what lights I see on the modem.
Most all of them last only a couple of minutes, but the DSL light is either off or flashing throughout the interruption.
In the middle of August, I received a replacement modem, which the Verizon rep assured me would resolve the problem.
It did not.
I also removed the line spltter from the wall jack to see if that would help, but the interruptions continued.
I have been a Verizon customer since the New England Telephone days, but am getting frustrated with this one.
What steps can I take to resolve this recurrent issue?
Do you happen to have a landline? What modem do you currently use?