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Renewing VISS

Got an alert that I need to renew my internet security suite, but every time I hit the renew button, the page will not load. Not having any trouble connecting to other pages, and I have tried restarting the computer. I've been trying to do this for over 2 hours now, and it's starting to drive me insane. Any suggestions?

Re: Renewing VISS
Master - Level 3

VISS is auto renewal. You might have the older version of the software and it's not updating correctly. Please manually uninstall it from your add/remove programs screen. Then go to the website and redownload it. If you need an assistance during any of this please send a private message.