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Reopen Fios Internet/TV/Phone outage Case Until the problem is completely resolved
HCJR
Newbie
‎07-06-2018 01:30 PM

Your customer service hold times are intolerable (always between 1 and 4 hours).  Wait times for repairs are days.  You've now closed my ticket without completing the repair work.  Please reopen ticket until you finish the job. 

When are you going to complete the repair work?

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Re: Reopen Fios Internet/TV/Phone outage Case Until the problem is completely resolved
kh-gary
Moderator
Moderator
‎07-06-2018 03:06 PM
Hi HCJR,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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