Repeated DSL drops.

[magus]

Same story as many others..here are my indoor stats:

:news.giganews.com

1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 1 ms 0 ms 1 ms
2 g3-0.bb1.dca.giganews.com (216.196.96.62) 0 ms 0 ms 0 ms
3 xe-8-0-7.ar2.iad1.us.nlayer.net (69.31.10.97) 2 ms 1 ms 1 ms
4 TenGigE0-2-4-0.GW7.IAD8.ALTER.NET (152.179.50.93) 0 ms TenGigE0-1-0-0.GW7.IAD8.ALTER.NET (152.179.50.73) 0 ms TenGigE0-2-4-0.GW7.IAD8.ALTER.NET (152.179.50.93) 0 ms
5 0.xe-0-1-3.XL4.IAD8.ALTER.NET (152.63.37.161) 0 ms 0 ms 0 ms
6 0.so-3-2-0.RES-BB-RTR2.verizon-gni.net (152.63.32.162) 1 ms 0.xe-15-1-2.RES-BB-RTR2.verizon-gni.net (152.63.2.254) 0 ms 0.so-0-2-0.RES-BB-RTR2.verizon-gni.net (152.63.30.14) 4 ms
7 P0-4-0-0.BLTMMD-LCR-22.verizon-gni.net (130.81.199.5) 10 ms 10 ms 10 ms
8 G4-0.BLTMMD-BLTMMDCH-ERXG10.verizon-gni.net (130.81.195.67) 7 ms 7 ms 7 ms
9 * * *
10 * * *
11 * * *
Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com

1 vl201.gw2.ams.giganews.com (216.196.110.2) 1 ms 0 ms 0 ms
2 208.174.49.145 (208.174.49.145) 0 ms 0 ms 0 ms
3 cr2-tengig-0-5-1-0.frankfurtft3.savvis.net (204.70.207.209) 10 ms 7 ms 11 ms
4 cr2-ten-0-8-0-0.NewYork.savvis.net (204.70.195.22) 90 ms 90 ms 89 ms
5 er2-tengig-8-8.newyork.savvis.net (204.70.224.249) 88 ms 87 ms 87 ms
6 0.xe-9-2-0.BR2.NYC4.ALTER.NET (204.255.168.89) 87 ms 88 ms 87 ms
7 0.ge-8-1-0.NY325-BB-RTR1.verizon-gni.NET (152.63.18.38) 96 ms 94 ms 95 ms
8 P0-4-0-0.BLTMMD-LCR-22.verizon-gni.net (130.81.199.5) 94 ms 93 ms 93 ms
9 G4-0.BLTMMD-BLTMMDCH-ERXG10.verizon-gni.net (130.81.195.67) 99 ms 99 ms 99 ms
10 * * *
11 * * *
12 * * *
Max number of unresponsive hops reached (firewall or filter?)

Transceiver Statistics

Transceiver Revision:7.2.3.0
Vendor ID Code:4
Line Mode:ADSL2+ Mode
Data Path:Interleaved

Transceiver InformationDownstream PathUpstream Path
DSL Speed (Kbits/Sec) 1498 446
Margin (dB)10.0 14.0
Line Attenuation (dB)63.0 40.5
Transmit Power (dBm)15.7 12.0

For a laugh you might also read my support e-mail....HA! evidently

the technical support office has no e-mail, or I can try the "Online"

support by calling India!, or I can pay more for service that does not

work.

Thank you for choosing Verizon. I have received your email dated 05/17/2012 regarding a
problem with your DSL service dropping out. I apologize for any frustration or inconvenience
this has caused. My name is Victor, and I will be happy to assist you and also review the
account to make sure you are getting the best value.

We understand your concern in regards to a problem with your DSL service dropping out.

Unfortunately, we are unable to forward your email to our Technical Support office as they do
not have access to this email system. Please contact Verizon Online at (800) 567-6789 and a
technician will be able to further assist you with your Internet issue.

Alternately, you can use the Live Chat function of our web site to contact the support office.
Click on the Contact Us link on the home page of Verizon.com and select the Live Chat option
on the Support page. The hold time for an online chat is significantly shorter than the phone
option.

While reviewing your account, I noticed that you were not taking advantage of our High Speed
Internet bundle discounts.

Be sure to check out the current bundle offerings and promotional discounts available to you
on Verizon.com. This link will take you there:

http://www22.verizon.com/residential/bundles/overview#standard

The department to which we have referred you will be able to assist you. If you have any
additional questions, please let us know. We look forward to serving you.

[masho951]

Your tranceiver statistics seem a bit off. You're not getting full bit rate, which should be 1792/448 for a 1.5Mbps connection. This is most likely caused by the length you are from the central office where the DSL originates.  Even though your noise margins are slightly above what would probably be acceptable there could be something else going on. Best bet is to call Verizon DSL Technical Support at 1-800-567-6789 and get them to put in a service request.

[magus]

Erik

  OK, thanks.