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Replacement 6100G will not complete configuration
Enthusiast - Level 3

Received a new Westell 6100G modem for one determined by Verizon to have failed.  After clicking on the Verizon set up page I selected the "this is a replacement modem" and followed instructions.  The screen then showed that it was processing and advised a likely three minute wait.  After about 6 minutes a screen appeared stating that configuration could not be completed.  Have been without internet for about a week. Have spent many hours with tech support in India.  One tech determined that first modem had failed only after using for 10 days.  Don't know what to do now.  Need to have a repair tech visit to check the line and possibly install a cat 5 from network interface to jack..

Re: Replacement 6100G will not complete configuration
Super User
Super User

Do the following to fix this. I don't know why they need to run an Activation Wizard these days with OpenPPPoE being so abundant!

Visit and log in using the Default Username and Password of admin/password respectively if prompted.

Change the default password on the modem to something you will remember

Visit the following link: OR (This one is if you have an ActionTec)

Click Disable on the page.

BOOM Internet's back. Done in 2 minutes, no software but a Web Browser needed.