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Ring doorbell issue with Wifi 6
BoxMaker97
Newbie
‎03-30-2020 11:24 PM

I currently own a Samsung galaxy note 10 + and have the new Verizon Fios router G3100 with Wifi 6 connecting to my cell phone. The issue i am having is my Ring doorbell will not show any video and a message pops up with cell phone has a weak signal. Not sure where to start. Is it the Ring device? (it is a first generation Ring doorbell) or is it the Fios router? 

I can see the Wifi 6 signal image on the cell phone and i did a speed test on the phone. The speeds are incredibly fast. Just looking for some direction on how to address the issue. Thx

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Re: Ring doorbell issue with Wifi 6
TomH121
Super User
Super User
‎03-31-2020 06:00 AM

Why don't you ask them ?

https://support.ring.com/

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Re: Ring doorbell issue with Wifi 6
jonjones1
Legend
‎03-31-2020 10:01 PM

Ring original door bells only work on 2.4 Ghz your router change must result in a new pairing. But like the other poster said ring would be able to assist more.

you first hold the orange button for 30 seconds to clear the settings then re-pair as per instructions which came with door bell

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