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Router Internet Light Goes Out Periodically
lord_el_zilcho
Enthusiast - Level 2
‎07-07-2011 11:46 AM

Starting about a week ago, my internet connection has become tempremental. I have an Actiontec GT704WGB router / modem combo which has been running without incident for some time. Now, ususally once an hour or so, it will lose it's internet connection. The power and DSL lights remain on, but the internet light will go out. After 5 or 10 minutes it will regain it's connection. I've experienced this problem using several different computers.

Could it be a problem with the router, the line, or something else?

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Re: Router Internet Light Goes Out Periodically
smith6612
Community Leader
Community Leader
‎07-07-2011 02:27 PM

It could be from anything at the moment. Let's get some details on what may be the problem.. First of all, do you have Voice Service with Verizon, and if so, do you happen to hear static on the line by any chance? Additionally, could you provide your modem's Transceiver Statistics and the modem's logs?

If you visit http://192.168.1.1/ you should see a Modem Status section which will contain links to the logs as well as the DSL Line statistics. The login for the modem can be one of the following or something else if you've changed it:

admin/password

admin/password1

admin/admin

admin/admin1

Your Verizon Username and Password

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Re: Router Internet Light Goes Out Periodically
lord_el_zilcho
Enthusiast - Level 2
‎07-07-2011 05:49 PM

Here is the system log for the modem

(GMT-05:00)16:48:43 Thu Jul 07 2011 user info syslog: failed dns request len=148,srcip=68.238.96.12, url=wpad.domain_not_set.invalid
(GMT-05:00)16:59:34 Thu Jul 07 2011 daemon crit pppd[437]: PPPoE Connection DOWN. 
(GMT-05:00)16:59:34 Thu Jul 07 2011 daemon crit pppd[437]: Clear IP addresses.  Connection DOWN.
(GMT-05:00)16:59:34 Thu Jul 07 2011 daemon crit pppd[437]: Clear IP addresses.  PPP connection DOWN.
(GMT-05:00)17:01:56 Thu Jul 07 2011 daemon notice pppd[437]: PPP: Start to connect ...
(GMT-05:00)17:01:58 Thu Jul 07 2011 daemon crit pppd[437]: PPP server detected. 
(GMT-05:00)17:01:59 Thu Jul 07 2011 daemon crit pppd[437]: PPP session established. 
(GMT-05:00)17:01:59 Thu Jul 07 2011 daemon crit pppd[437]: PPP LCP UP. 
(GMT-05:00)17:01:59 Thu Jul 07 2011 daemon crit pppd[437]: PPPoE Connection Up. 
(GMT-05:00)17:01:59 Thu Jul 07 2011 daemon crit pppd[437]: PPPoE IP address:  108.12.92.90
(GMT-05:00)17:01:59 Thu Jul 07 2011 daemon crit pppd[437]: PPPoE Subnet mask:  255.255.255.255
(GMT-05:00)17:01:59 Thu Jul 07 2011 daemon crit pppd[437]: Default Gateway:  10.44.2.1
(GMT-05:00)17:01:59 Thu Jul 07 2011 daemon crit pppd[437]: Nameserver:  nameserver 68.238.96.12 nameserver 68.238.112.12
(GMT-05:00)17:01:59 Thu Jul 07 2011 daemon crit pppd[437]: Received valid IP address from server.  Connection UP.
(GMT-05:00)17:02:00 Thu Jul 07 2011 user info syslog: Error: ipq died.
(GMT-05:00)17:02:00 Thu Jul 07 2011 user info syslog: cleanup()
(GMT-05:00)17:02:00 Thu Jul 07 2011 user info syslog: ipq setup()
(GMT-05:00)17:03:17 Thu Jul 07 2011 user crit udhcpd: DHCP LAN Connection: Hostname:OEG-PC, IP : 192.168.1.69, DNS1:192.168.1.1, DNS2:68.238.96.12, GTW:192.168.1.1, Subnet:255.255.255.0
(GMT-05:00)17:03:18 Thu Jul 07 2011 user info syslog: failed dns request len=150,srcip=68.238.96.12, url=isatap.domain_not_set.invalid
(GMT-05:00)17:03:19 Thu Jul 07 2011 user info syslog: failed dns request len=164,srcip=68.238.96.12, url=_ldap._tcp.dc._msdcs.domain_not_set.invalid
(GMT-05:00)17:03:19 Thu Jul 07 2011 user info syslog: failed dns request len=164,srcip=68.238.96.12, url=_ldap._tcp.dc._msdcs.domain_not_set.invalid
(GMT-05:00)17:03:20 Thu Jul 07 2011 user info syslog: failed dns request len=148,srcip=68.238.96.12, url=wpad.domain_not_set.invalid
(GMT-05:00)17:03:20 Thu Jul 07 2011 user info syslog: failed dns request len=148,srcip=68.238.96.12, url=wpad.domain_not_set.invalid
(GMT-05:00)17:03:21 Thu Jul 07 2011 user info syslog: failed dns request len=150,srcip=68.238.96.12, url=isatap.domain_not_set.invalid
(GMT-05:00)17:34:17 Thu Jul 07 2011 syslog info -- MARK --
(GMT-05:00)17:43:59 Thu Jul 07 2011 daemon crit pppd[437]: PPPoE Connection DOWN. 
(GMT-05:00)17:43:59 Thu Jul 07 2011 daemon crit pppd[437]: Clear IP addresses.  Connection DOWN.
(GMT-05:00)17:43:59 Thu Jul 07 2011 daemon crit pppd[437]: Clear IP addresses.  PPP connection DOWN.
(GMT-05:00)17:49:18 Thu Jul 07 2011 daemon notice pppd[437]: PPP: Start to connect ...
(GMT-05:00)17:49:19 Thu Jul 07 2011 daemon crit pppd[437]: PPP server detected. 
(GMT-05:00)17:49:19 Thu Jul 07 2011 daemon crit pppd[437]: PPP session established. 
(GMT-05:00)17:49:19 Thu Jul 07 2011 daemon crit pppd[437]: PPP LCP UP. 
(GMT-05:00)17:49:19 Thu Jul 07 2011 daemon crit pppd[437]: PPPoE Connection Up. 
(GMT-05:00)17:49:19 Thu Jul 07 2011 daemon crit pppd[437]: PPPoE IP address:  108.32.185.164
(GMT-05:00)17:49:19 Thu Jul 07 2011 daemon crit pppd[437]: PPPoE Subnet mask:  255.255.255.255
(GMT-05:00)17:49:19 Thu Jul 07 2011 daemon crit pppd[437]: Default Gateway:  10.44.2.1
(GMT-05:00)17:49:19 Thu Jul 07 2011 daemon crit pppd[437]: Nameserver:  nameserver 68.238.96.12 nameserver 68.238.112.12
(GMT-05:00)17:49:19 Thu Jul 07 2011 daemon crit pppd[437]: Received valid IP address from server.  Connection UP.
(GMT-05:00)17:49:20 Thu Jul 07 2011 user info syslog: Error: ipq died.
(GMT-05:00)17:49:20 Thu Jul 07 2011 user info syslog: cleanup()
(GMT-05:00)17:49:21 Thu Jul 07 2011 user info syslog: ipq setup()
(GMT-05:00)18:07:13 Thu Jul 07 2011 user info syslog: failed dns request len=148,srcip=68.238.96.12, url=wpad.domain_not_set.invalid
(GMT-05:00)18:27:19 Thu Jul 07 2011 daemon crit pppd[437]: PPPoE Connection DOWN. 
(GMT-05:00)18:27:19 Thu Jul 07 2011 daemon crit pppd[437]: Clear IP addresses.  Connection DOWN.
(GMT-05:00)18:27:19 Thu Jul 07 2011 daemon crit pppd[437]: Clear IP addresses.  PPP connection DOWN.
(GMT-05:00)18:29:25 Thu Jul 07 2011 daemon notice pppd[437]: PPP: Start to connect ...
(GMT-05:00)18:29:26 Thu Jul 07 2011 daemon crit pppd[437]: PPP server detected. 
(GMT-05:00)18:29:26 Thu Jul 07 2011 daemon crit pppd[437]: PPP session established. 
(GMT-05:00)18:29:26 Thu Jul 07 2011 daemon crit pppd[437]: PPP LCP UP. 
(GMT-05:00)18:29:26 Thu Jul 07 2011 daemon crit pppd[437]: PPPoE Connection Up. 
(GMT-05:00)18:29:26 Thu Jul 07 2011 daemon crit pppd[437]: PPPoE IP address:  108.12.92.136
(GMT-05:00)18:29:26 Thu Jul 07 2011 daemon crit pppd[437]: PPPoE Subnet mask:  255.255.255.255
(GMT-05:00)18:29:26 Thu Jul 07 2011 daemon crit pppd[437]: Default Gateway:  10.44.2.1
(GMT-05:00)18:29:26 Thu Jul 07 2011 daemon crit pppd[437]: Nameserver:  nameserver 68.238.96.12 nameserver 68.238.112.12
(GMT-05:00)18:29:26 Thu Jul 07 2011 daemon crit pppd[437]: Received valid IP address from server.  Connection UP.
(GMT-05:00)18:29:27 Thu Jul 07 2011 user info syslog: Error: ipq died.
(GMT-05:00)18:29:27 Thu Jul 07 2011 user info syslog: cleanup()
(GMT-05:00)18:29:27 Thu Jul 07 2011 user info syslog: ipq setup()
(GMT-05:00)18:34:17 Thu Jul 07 2011 syslog info -- MARK --
(GMT-05:00)19:13:54 Thu Jul 07 2011 user crit udhcpd: DHCP LAN Connection: Hostname:unknown, IP : 192.168.1.67, DNS1:192.168.1.1, DNS2:68.238.96.12, GTW:192.168.1.1, Subnet:255.255.255.0
(GMT-05:00)19:34:17 Thu Jul 07 2011 syslog info -- MARK --
(GMT-05:00)19:38:30 Thu Jul 07 2011 user info syslog: failed dns request len=179,srcip=68.238.96.12, url=0.11-2209b081.c050082.1518.1869.410a.400.9d.4b48tg6836t33as
(GMT-05:00)20:34:17 Thu Jul 07 2011 syslog info -- MARK --
(GMT-05:00)20:38:37 Thu Jul 07 2011 user crit udhcpd: DHCP LAN Connection: Hostname:ScottLMurray-PC, IP : 192.168.1.66, DNS1:192.168.1.1, DNS2:68.238.96.12, GTW:192.168.1.1, Subnet:255.255.255.0
(GMT-05:00)20:38:37 Thu Jul 07 2011 user crit udhcpd: DHCP LAN Connection: Hostname:ScottLMurray-PC, IP : 192.168.1.66, DNS1:192.168.1.1, DNS2:68.238.96.12, GTW:192.168.1.1, Subnet:255.255.255.0
(GMT-05:00)20:38:37 Thu Jul 07 2011 user info syslog: failed dns request len=159,srcip=68.238.96.12, url=BRW001FE1C8425C.domain_not_set.invalid
(GMT-05:00)20:38:38 Thu Jul 07 2011 user info syslog: failed dns request len=150,srcip=68.238.96.12, url=isatap.domain_not_set.invalid
(GMT-05:00)20:38:38 Thu Jul 07 2011 user info syslog: failed dns request len=150,srcip=68.238.96.12, url=isatap.domain_not_set.invalid
(GMT-05:00)20:38:39 Thu Jul 07 2011 user info syslog: failed dns request len=150,srcip=68.238.96.12, url=isatap.domain_not_set.invalid
(GMT-05:00)20:38:40 Thu Jul 07 2011 user crit udhcpd: DHCP LAN Connection: Hostname:ScottLMurray-PC, IP : 192.168.1.66, DNS1:192.168.1.1, DNS2:68.238.96.12, GTW:192.168.1.1, Subnet:255.255.255.0
(GMT-05:00)20:38:41 Thu Jul 07 2011 user info syslog: failed dns request len=150,srcip=68.238.96.12, url=isatap.domain_not_set.invalid
(GMT-05:00)20:38:44 Thu Jul 07 2011 user info syslog: failed dns request len=150,srcip=68.238.96.12, url=isatap.domain_not_set.invalid
(GMT-05:00)20:38:46 Thu Jul 07 2011 user info syslog: failed dns request len=150,srcip=68.238.96.12, url=isatap.domain_not_set.invalid
(GMT-05:00)20:38:47 Thu Jul 07 2011 user crit udhcpd: DHCP LAN Connection: Hostname:ScottLMurray-PC, IP : 192.168.1.66, DNS1:192.168.1.1, DNS2:68.238.96.12, GTW:192.168.1.1, Subnet:255.255.255.0
(GMT-05:00)20:38:52 Thu Jul 07 2011 user info syslog: failed dns request len=150,srcip=68.238.96.12, url=isatap.domain_not_set.invalid
(GMT-05:00)20:39:03 Thu Jul 07 2011 user crit udhcpd: DHCP LAN Connection: Hostname:ScottLMurray-PC, IP : 192.168.1.66, DNS1:192.168.1.1, DNS2:68.238.96.12, GTW:192.168.1.1, Subnet:255.255.255.0
(GMT-05:00)20:39:07 Thu Jul 07 2011 user crit udhcpd: DHCP LAN Connection: Hostname:ScottLMurray-PC, IP : 192.168.1.66, DNS1:192.168.1.1, DNS2:68.238.96.12, GTW:192.168.1.1, Subnet:255.255.255.0
(GMT-05:00)20:39:15 Thu Jul 07 2011 user crit udhcpd: DHCP LAN Connection: Hostname:ScottLMurray-PC, IP : 192.168.1.66, DNS1:192.168.1.1, DNS2:68.238.96.12, GTW:192.168.1.1, Subnet:255.255.255.0
(GMT-05:00)20:39:32 Thu Jul 07 2011 user info syslog: failed dns request len=150,srcip=68.238.96.12, url=isatap.domain_not_set.invalid
(GMT-05:00)20:39:33 Thu Jul 07 2011 user info syslog: failed dns request len=164,srcip=68.238.96.12, url=_ldap._tcp.dc._msdcs.domain_not_set.invalid
(GMT-05:00)20:39:33 Thu Jul 07 2011 user info syslog: failed dns request len=164,srcip=68.238.96.12, url=_ldap._tcp.dc._msdcs.domain_not_set.invalid
(GMT-05:00)20:39:36 Thu Jul 07 2011 user info syslog: failed dns request len=148,srcip=68.238.96.12, url=wpad.domain_not_set.invalid
(GMT-05:00)20:39:38 Thu Jul 07 2011 user info syslog: failed dns request len=159,srcip=68.238.96.12, url=BRW001FE1C8425C.domain_not_set.invalid

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Re: Router Internet Light Goes Out Periodically
lord_el_zilcho
Enthusiast - Level 2
‎07-07-2011 06:32 PM

And here are my DSL stats

http://speedtest.net/result/1376038295.png

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Re: Router Internet Light Goes Out Periodically
smith6612
Community Leader
Community Leader
‎07-09-2011 08:59 PM

The modem logs are showing a disconnect PPPoE-wise, and the Speedtest you posted up is showing the correct speed for the 3Mbps package. What I'm looking for is the DSL Statistics (Attenuation, Speed, FEC errors, SN Margin) from the modem, which should be located in pretty much the same place as the System Log you posted above.

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