Router/Modem says it is connected but no device will connect to the internet

[thom623]

Just installed Verizon DSL in my house and am already having a frequent problem.  DSL conncetion drops frequently and no device (computer or phone) is able to connect but when I check the status of the modem/router at 192.168.1.1 is says I am connected and ready to go.  The only way to get everything back on line is to power cycle the modem/router (Westall 7500).  I'm trying to move from cable internet to (slower) DSL for reliability, so if this persists this service isn't going to cut it.  Is there anything I can do to fix this?  

[dslr595148]

Log into the Westell at http://192.168.1.1/ from any PC and then do the following, based on what you see.

1: If you see a Red and Black Verizon page with a bunch of information on it, click on the System Monitoring at the top navigation and then choose Advanced Monitors on the Left hand side Navigation. Press Yes past the prompt if any appears, and then choose Trasceiver Statistics.

2: If you see a Blue and White Westell page, select Troubleshooting, DSL, and then choose DSL/Transceiver Statistics.

Provide the Information you see there by copying and pasting it. It will contain information such as Attenuation, Margin, Power Level, and show the modem speed.

Should you be asked for a login, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

Your Verizon Username and Password

The information I'm asking for here will let users who help on this board see how your line is running. If the physical loop is OK, they will have to check into other things. In the past, Verizon tech support agents used to ask for this information over the phone to verify how a line was operating, even though they could probably pull it up from the equipment on their end. Lately it seems that many of the agents no longer ask for this information for whatever reason (either they cannot see it, or are not trained to do so) but it's often a great place to start when slow speeds and disconnects are occurring.

#3 If you can't log-in to the router, please post and we will go from there to try to figure out what is going on....

[dslr595148]

1: If you see a Red and Black Verizon page with a bunch of information on it, click on the System Monitoring at the top navigation and then choose Advanced Monitors on the Left hand side Navigation. Press Yes past the prompt if any appears, and then choose Trasceiver Statistics.

2: If you see a Blue and White Westell page, select Troubleshooting, DSL, and then choose DSL/Transceiver Statistics.

Provide the Information you see there by copying and pasting it. It will contain information such as Attenuation, Margin, Power Level, and show the modem speed.

Should you be asked for a login, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

Your Verizon Username and Password

The information I'm asking for here will let users who help on this board see how your line is running. If the physical loop is OK, they will have to check into other things. In the past, Verizon tech support agents used to ask for this information over the phone to verify how a line was operating, even though they could probably pull it up from the equipment on their end. Lately it seems that many of the agents no longer ask for this information for whatever reason (either they cannot see it, or are not trained to do so) but it's often a great place to start when slow speeds and disconnects are occurring.

[thom623]

OK - I've already boxed everything back up and was waiting for Verizon to tell me how to return the equipment (and they aren't getting back to me - so does anybody know?), but I may give it one final shot and look up this stuff when I get home.  As I mentioned above, I can log into the router and when I do it says that the internet is connected, shows upload/download speed, etc indicating that there is no problem, but it doesn't work without a reset.