Was renewing my contract after 2 yrs and asked if I can keep my router as I was over 1yr, they agreed and shipped a new router (without the RMA-return adivise). So, now after 3 months I see a $99.99 charger. Spoke with a supervisor who was of no help said I had to pay. Asked her, was it not true that customer owns router after one year service and she got evasive and kept giving me a dispute address to write to.
Anybody in the same boat? Advise?
I don't know what led you to believe you get to keep the router after a year. You sure don't get to keep any set top boxes so why the router?
Maybe you can find someone in customer service who will accept the misunderstanding, let you return the router now, and credit you with the $99 charge. I'd guess that's the best you can hope for.
What was wrong with the old router?
If nothing send the new one back as it's not needed. If it's quit working you should have asked for a replacement and sent the old one back to them.
Start a new topic or ask questions in the open forum.
