SLOW DSL

[soyongchol]

I have had Verizon DSL service since 2004. Over the years the line speed has slowed until it is not much faster than the 56kb service I replaced. Very often a web page will time out when linked from a previous page. Reloading does not solve the problem. I have resorted to turning off the modem and back on again.  One thing I have noticed. If I am on the web between 11am and noon, the line speed slows drastically around noon. I suspect that internet traffic increases at that time. I have upgraded to the Enhanced DSL Service, paid the extra cost, and see no difference in line speed. Would love to have the FOIS servce that Verizon promotes so widely but don't expect it in my area within my lifetime. I think Verizon has oversold the DSL service and does not have the infrastruction to handle all their customers with the service that they promote. I am looking into Cox Cable, the only alternative in my area. Verizon DSL service SUCKS.

[vinceb1]

Ii also have the same problem. I have had 3mb package for about 6 years and the past 10 months its slower then 56k durning peak times. I sent a  email and was contacted by the escalations office and worked with them for 3 weeks. I had data from every hour and proved without a doubt that it slows down during peak times. they finally got to the point that the networking dept would not even look at my ticket. They over sold the bandwith and any human alive could figure that out.But they still will not admit it. They finally close my tickets and said they would not do anything about it.

[dslr595148]

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon

---

    news.giganews.com

    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms

---

Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

[vinceb1]

traceroute to {edited for privacy} , 30 hops max, 60 byte packets 1 216.166.98.3 (216.166.98.3) 11 ms 216.166.98.2 (216.166.98.2) 10 ms 216.166.98.3 (216.166.98.3) 11 ms 2 216.166.96.136 (216.166.96.136) 0 ms 216.166.96.138 (216.166.96.138) 0 ms 216.166.96.140 (216.166.96.140) 0 ms 3 be4125.ccr41.iad02.atlas.cogentco.com (38.122.63.5) 0 ms be4126.ccr41.iad02.atlas.cogentco.com (38.122.63.29) 0 ms be4125.ccr41.iad02.atlas.cogentco.com (38.122.63.5) 1 ms 4 verizon.iad01.atlas.cogentco.com (154.54.12.46) 2 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 2 ms uunet.iad01.atlas.cogentco.com (154.54.13.138) 2 ms 5 so-2-3-0-0.SCR2-CORE-RTR2.verizon-gni.net (130.81.18.189) 20 ms 22 ms 20 ms 6 G13-0.SCR2-DSL-RTR4.verizon-gni.net (130.81.193.83) 21 ms 22 ms 22 ms 7 * * * 8 * * * 9 * * * 10 * * * 11 * * * 12 * * * 13 * * * 14 * * * 15 * * * 16 * * * 17 * * Max number of unresponsive hops reached (firewall or filter?)

PPP Type:	PPPoE
LCP State:	UP
IPCP State:	UP
Authentication Failures:	0
Session Time:	0 Days, 0H:32M:2S
Packets Sent:	225708
Packets Received:	157684

Broadband Status

Broadband Parameter Status

VPI:	0
VCI:	35
Broadband Mode Setting:	ADSL2+
Broadband Negotiated Mode:	ADSL2+
Connection Status:	CONNECTED
Downstream Speed:	2944 Kbps
Upstream Speed:	860 Kbps
Retrains:	0
Retrain Timer:	0 Days, 22H:28M:25S
ATM QoS class:	UBR
Near End CRC Errors Interleave:	0
Near End CRC Errors Fastpath :	N/A
Far End CRC Errors Interleave :	0
Far End CRC Errors Fastpath :	N/A
30 Minute Near End CRC Interleave :	0
30 Minute Near End CRC Fastpath :	N/A
30 Minute Far End CRC Interleave :	0
30 Minute Far End CRC Fastpath :	N/A
Near End RS FEC Interleave :	0
Near End RS FEC Fastpath :	N/A
Far End RS FEC Interleave :	0
Far End RS FEC Fastpath :	N/A
30 Minute Near End FEC Interleave :	7
30 Minute Near End FEC Fastpath :	N/A
30 Minute Far End FEC Interleave :	6
30 Minute Far End FEC Fastpath :	N/A
30 Minute Discarded Packets Downstream :	0
30 Minute Discarded Packets Upstream :	0
SNR Downstream :	28 dB
SNR Upstream :	12 dB
Attenuation Downstream :	43 dB
Attenuation Upstream :	21 dB
Power Downstream	19.9 dBm
Power Upstream	12.3 dBm Firmware Version: GT784WN-VZ-1.1.18

[dslr595148]

Ok.

Check again the stats, but this time at the NID

See as need be http://www.dslreports.com/faq/1317 and http://www.dslreports.com/faq/1374