[SOLVED]Charged for Verizon access point I returned

[SPYER2311]

Hello,

I have a question about my bill.

A couple months back I ordered a Verizon access point. It came to $106.xx something with tax. Three or four days later I returned it because the performance was not giving a full gigabit.

I was expecting a full refund on my account statement in the next month, but it was been through two full billing cycles and I have not seen the credit back on my account.

Can someone look into this for me? Thank you.

{edited for privacy}

[jonjones1]

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@SPYER231wrote:

Hello,

I have a question about my bill.

A couple months back I ordered a Verizon access point. It came to $106.xx something with tax. Three or four days later I returned it because the performance was not giving a full gigabit.

I was expecting a full refund on my account statement in the next month, but it was been through two full billing cycles and I have not seen the credit back on my account.

Can someone look into this for me? Thank you.

Aaron Klob

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No one here can assist you outside of giving you the telephone number to Verizon.

1-800-VERIZON 

and the device will never give a full gig, absolutely nothing will.

and under WiFi you would be lucky to get half that speeds.

on the invoice that came with your purchase there is a phone number to call for returns. Did you call that number prior to returning the unit? 

They are the only ones that can assist.

[SPYER2311 · Accepted solution]

Hello jonjones,

I have contacted Verizon through chat and they are processing my refund now.

Thanks for the reply though!

Have a good one.

PS: I actually do get a full gigabit and average around 5TB uploading and downloading a month, at least.

[jonjones1]

Glad it worked out. I never think of chat. 😀

[SPYER2311]

Yup! 😄