Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I've been on and off the phone for two straight days trying to get my home internet service turned on. I've talked to Fios technical and account/billing representatives, but nobody's been able to tell me anything except "your account is currently being handled by the SSP Operations team, so we can't see anything about it right now."
Trick is, there is no way to contact the SSP Operations team. I've been charged by Verizon, haven't received service, and have absolutely no way of finding out what's going on because my own dashboard - like the agents' - has been disabled.
Every individual agent I've spoken with has been kind and done their best to help me, but as a company @Verizon you have set them (and me) up for failure.
I'd like the internet I've paid for, please.
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