Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I went to use my promotional code for a Samsung product, as my account said that it would expire after today (Friday, 11/30).
When I logged into my Verizon account, it says "Your Samsung Offer Has Been Redeemed." But, the sad thing is I never redeemed it or purchased anything from Samsung. When we went to call Verizon, their help line was closed for the weekend and would not reopen until Monday. So now the promotional code and time period will expire and we will not be able to use it.
We are very unhappy with the level of customer service and not satisfied with how Verizon pushed the Samsung promotional code and not be able to us it.
Hopefully Verizon can help us out and rectify this situation. You would expect this level of customer service from Comcast/Xfinity, not Verizon.
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