I had upload speed issues and requested a tech to come diagnosed the ONT. Tech came, did not touch a thing before I ran again a speedtest in front of him (laptop directly connected to ONT) and ... full 100Mbps speed ! Very very suspicious and I am convinced that he or someone at VZ did reset something right before showing up. Since I could not reproduce, tech left after 5 min or so.
To my surprise though, I got charged 99 + 69 for jack work !!?? Not only am I disputing the charge as VZ did not do a thing and they cannot prove my installation was at fault, but I do wonder now if this is not a scam - has anyone experienced the same ?
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