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Seeking faster internet connection--is FIOS available?

Dear Verizon Support:   I am signed up for a landine (Freedom package) and high speed internet.  Unfortunately, the internet connection speed is actually very very slow and I can't stream films or even watch shows on Hulu or listen to Rhapsody without frequent interruptions due to dropped connection.  My phone line was also dead for several months until I requested a tech to come out and help.  He was able to restore the line, but couldn't do anything about the very slow internet connection.  he thought I could get FIOS, but it's impossible to request it online.   It's baffling to me that it's so hard to get good service given the high fees I am paying.  (over $120 per month).  I tried calling Verizon several times but find it very hard to get a person on the phone so I am trying email.  Thank you in advance for your reply.  Regards, Elizabeth

Re: Seeking faster internet connection--is FIOS available?
Community Manager
Community Manager

Hi ElizabethinDC

Just a friendly reminder, this is a forum where users help other users. If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
You can find tools on the Verizon Residential Support page that may help you diagnose your issue: