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Self Installation Failure Twice/On Hold for 30 minutes
StillOnHold_30
Newbie
‎07-18-2019 10:08 AM

I've been trying to reach the Fios division of the Verizon technical team to help resolve why my WiFi will not connect after moving and keeping the same router.  The self-instillation was unsuccessful and I followed the red globe quick fix solution already.  The online chat was not helpful, it only gave me the number to call.  I was transfered to the Wireless division first, and then transfered to nothing.  After calling back, I have been on hold with Fios for 30 minutes.  Is there a function to leave my number so they can call me back? I just want a simple fix or help on the instillation. 

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Re: Self Installation Failure Twice/On Hold for 30 minutes
StillOnHold_30
Newbie
‎07-18-2019 10:41 AM

Up to an hour now^^

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Re: Self Installation Failure Twice/On Hold for 30 minutes
StillOnHold_30
Newbie
‎07-18-2019 10:43 AM

After an hour, I was disconnected.

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