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Service interruptions for the past 8 hours
Monthly
Newbie
‎05-30-2013 01:42 AM

Because I can't seem to find the chat interface I used a few days ago to reach Customer Support, I'm posting on the forums in the hopes it gets seen.  My internet today is so spotty that at times I get disconnected 10 times in 15 minutes.  

History: Past 5-6 months I've had issues with getting disconnected or really slow connection.  When I reset my modem its fine.  When I disconnected, copying from one PC to another is not interrupted, only the actual DSL connection so I assume my network is fine (has been relatively fine for 5 years).

Last week I got help from a tech and it was determined that the Westell 6100 modem I had was going bad to it got replaced by an Actiontec.  For almost a week things were fine and then the problem started again 8 hours ago.  

The problem:

Same Issue as in the past few months.  I am now getting disconected from the internet but my network is functional.  When I connect to the modem/router, the status page will either say:

ConnectionStatus

Broadband:
CONNECTED
Internet Service Provider (ISP):
CONNECTED

which is good.

or 

ConnectionStatus

Broadband:
DISCONNECTED
Internet Service Provider (ISP):
DISCONNECTED

or

ConnectionStatus

Broadband:
CONNECTED
Internet Service Provider (ISP):
CONNECTING... or DISCONNECTED

This is all under the gateway status.

My DSL line is an actual line that was installed over 12 years ago but was fixed again in the past 2 years when I switched to Verizon.

I feel it might just be some kind of setting that is causing me to have this issue.  Maybe on my modem or maybe on Verizon's end but this is getting frustrating. 

Any help/suggestions would be greatly appreciated.

If there's a service outtage in my area, where would I go to check this?

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Re: Service interruptions for the past 8 hours
Monthly
Newbie
‎05-30-2013 05:14 PM

This is getting really bad.  can't stay connected more than a few minutes and sometimes i'd connect and get disconnected.  help?  I really would rather not have character install a cable line to my house.

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Re: Service interruptions for the past 8 hours
smith6612
Community Leader
Community Leader
‎05-31-2013 10:02 AM

Looks like your modem is losing sync. Do you have a landline, and do you hear static on the line?

Since you're able to log into the modem, if you're still using the ActionTec, go to Status > DSL Status and copy and paste the information you see there while the connection is online. If it's offline the information won't be useful to us.

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Re: Service interruptions for the past 8 hours
Monthly
Newbie
‎05-31-2013 05:07 PM

I don't use a landline, no phone connected.

Info below:

 

Connection Status

ConnectionStatus

Broadband:
CONNECTED
Internet Service Provider (ISP):
CONNECTED

   

Gateway Status

Gateway ParameterStatus

Firmware Version:
GT784WN-VZ-1.1.6
Model Number:
GT784WNV
Serial Number:
CREA1230011273
WAN MAC Address:
98:33:9b:ca:9a:35
Downstream Rate:
10080Kbps
Upstream Rate:
764Kbps
PPP User Name:
N/A
ISP Protocol
1483 via DHCP
Encapsulation:
LLC
Gateway IP Address:
<hidden>
DNS Address #1:
<hidden.do.you.need.this>
DNS Address #2:
<hidden.do.you.need.this>

 

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Re: Service interruptions for the past 8 hours
Monthly
Newbie
‎05-31-2013 08:17 PM

I took the system logs and basically at 4pm and more so starting at 7:45pm until now, I am getting disconnects.

Not sure if these are even useful. 

Line 0: ADSL link down occurred 4 times in the past half hour.

05/31/2013 07:41:30 AM     kernel     br0: topology change detected, propagating

05/31/2013 07:41:30 AM     kernel     br0: port 5(wl0) entering forwarding state

05/31/2013 07:41:32 AM     kernel     device wl0 left promiscuous mode

05/31/2013 07:41:32 AM     kernel     br0: port 5(wl0) entering disabled state 

05/31/2013 07:41:32 AM     kernel     br0: topology change detected, propagating

05/31/2013 07:41:32 AM     kernel     device wl0 entered promiscuous mode

05/31/2013 07:41:32 AM     kernel     br0: topology change detected, propagating

05/31/2013 07:41:32 AM     kernel     br0: port 5(wl0) entering forwarding state

05/31/2013 07:41:33 AM     kernel     BOARD_IOCTL_SET_SES_LED sesLed_ctrl action=0x0    

05/31/2013 07:41:33 AM     kernel     br0: port 5(wl0) entering disabled state 

05/31/2013 07:41:33 AM     kernel     br0: topology change detected, propagating

05/31/2013 07:41:34 AM     syslog     (category:WMM) WMM is enabled, WMM Power Save is enabled   

05/31/2013 07:41:34 AM     kernel     device wl0 left promiscuous mode

05/31/2013 07:41:34 AM     kernel     br0: port 5(wl0) entering disabled state 

05/31/2013 07:41:34 AM     kernel     device wl0 entered promiscuous mode

05/31/2013 07:41:34 AM     kernel     br0: topology change detected, propagating

05/31/2013 07:41:34 AM     kernel     br0: port 5(wl0) entering forwarding state

05/31/2013 07:41:44 AM     syslog     RENEW IP 192.168.1.3     

05/31/2013 08:04:35 AM           -- MARK --     

05/31/2013 09:04:35 AM           -- MARK --     

05/31/2013 10:04:34 AM           -- MARK --     

05/31/2013 10:33:17 AM     syslog     RENEW IP 192.168.1.6     

05/31/2013 11:04:34 AM           -- MARK --     

05/31/2013 12:04:35 PM           -- MARK --     

05/31/2013 01:04:35 PM           -- MARK --     

05/31/2013 01:20:46 PM     syslog     RENEW IP 192.168.1.3     

05/31/2013 01:25:14 PM     syslog     RENEW IP 192.168.1.3     

05/31/2013 01:25:54 PM     syslog     RENEW IP 192.168.1.3     

05/31/2013 01:26:33 PM     syslog     RENEW IP 192.168.1.3     

05/31/2013 01:29:01 PM     syslog     RENEW IP 192.168.1.3     

05/31/2013 02:04:35 PM           -- MARK --     

05/31/2013 03:04:35 PM           -- MARK --     

05/31/2013 03:17:57 PM     syslog     RENEW IP 192.168.1.3     

05/31/2013 04:04:35 PM           -- MARK --     

05/31/2013 04:38:39 PM     kernel     Line 0: ADSL link down   

05/31/2013 04:38:39 PM     kernel     bcmxtmcfg: XTM Link Information, port = 0, State = DOWN, Service Support = ATM

05/31/2013 04:38:39 PM     kernel     HOST XTM Tx ch 0 down success   

05/31/2013 04:38:39 PM     kernel     bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0

05/31/2013 04:38:41 PM     kernel     Line 0: xDSL G.994 training     

05/31/2013 04:38:59 PM     kernel     Line 0: ADSL G.992 started     

05/31/2013 04:39:04 PM     kernel     Line 0: ADSL G.992 channel analysis  

05/31/2013 04:39:08 PM     kernel     Line 0: ADSL G.992 message exchange  

05/31/2013 04:39:09 PM     kernel     Line 0: ADSL link down   

05/31/2013 04:39:10 PM     kernel     Line 0: xDSL G.994 training     

05/31/2013 04:39:14 PM     kernel     Line 0: ADSL link down   

05/31/2013 04:39:17 PM     kernel     Line 0: xDSL G.994 training     

05/31/2013 04:39:27 PM     kernel     Line 0: ADSL G.992 started     

05/31/2013 04:39:32 PM     kernel     Line 0: ADSL G.992 channel analysis  

05/31/2013 04:39:36 PM     kernel     Line 0: ADSL G.992 message exchange  

05/31/2013 04:39:37 PM     kernel     Line 0: ADSL link up, Bearer 0, us=764, ds=10080  

05/31/2013 04:39:37 PM     kernel     bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM   

05/31/2013 04:39:37 PM     kernel     bcmxtmrt: MAC address: replaced mac address 

05/31/2013 04:39:37 PM     kernel     [DoCreateDeviceReq.2603]: register_netdev

05/31/2013 04:39:37 PM     kernel     [DoCreateDeviceReq.2605]: register_netdev done 

05/31/2013 04:39:37 PM     kernel     XTM Init: 400 tx BDs at 0xa2f08000

05/31/2013 04:39:37 PM     kernel     bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=764000, DS=10080000    

05/31/2013 04:40:51 PM     kernel     Line 0: ADSL link down   

05/31/2013 04:40:51 PM     kernel     bcmxtmcfg: XTM Link Information, port = 0, State = DOWN, Service Support = ATM

05/31/2013 04:40:51 PM     kernel     HOST XTM Tx ch 0 down success   

05/31/2013 04:40:51 PM     kernel     bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0

05/31/2013 04:40:59 PM     kernel     Line 0: xDSL G.994 training     

05/31/2013 04:41:09 PM     kernel     Line 0: ADSL G.992 started     

05/31/2013 04:41:14 PM     kernel     Line 0: ADSL G.992 channel analysis  

05/31/2013 04:41:18 PM     kernel     Line 0: ADSL G.992 message exchange  

05/31/2013 04:41:19 PM     kernel     Line 0: ADSL link up, Bearer 0, us=764, ds=10080  

05/31/2013 04:41:19 PM     kernel     bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM   

05/31/2013 04:41:19 PM     kernel     bcmxtmrt: MAC address: replaced mac address 

05/31/2013 04:41:19 PM     kernel     [DoCreateDeviceReq.2603]: register_netdev

05/31/2013 04:41:19 PM     kernel     [DoCreateDeviceReq.2605]: register_netdev done 

05/31/2013 04:41:19 PM     kernel     XTM Init: 400 tx BDs at 0xa181e000

05/31/2013 04:41:19 PM     kernel     bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=764000, DS=10080000    

05/31/2013 04:48:31 PM     kernel     Line 0: ADSL link down   

05/31/2013 04:48:31 PM     kernel     bcmxtmcfg: XTM Link Information, port = 0, State = DOWN, Service Support = ATM

05/31/2013 04:48:31 PM     kernel     HOST XTM Tx ch 0 down success   

05/31/2013 04:48:31 PM     kernel     bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0

05/31/2013 04:48:39 PM     kernel     Line 0: xDSL G.994 training     

05/31/2013 04:48:49 PM     kernel     Line 0: ADSL G.992 started     

05/31/2013 04:48:54 PM     kernel     Line 0: ADSL G.992 channel analysis  

05/31/2013 04:48:58 PM     kernel     Line 0: ADSL G.992 message exchange  

05/31/2013 04:48:59 PM     kernel     Line 0: ADSL link down   

05/31/2013 04:49:00 PM     kernel     Line 0: xDSL G.994 training     

05/31/2013 04:49:10 PM     kernel     Line 0: ADSL G.992 started     

05/31/2013 04:49:15 PM     kernel     Line 0: ADSL G.992 channel analysis  

05/31/2013 04:49:19 PM     kernel     Line 0: ADSL G.992 message exchange  

05/31/2013 04:49:20 PM     kernel     Line 0: ADSL link up, Bearer 0, us=764, ds=10080  

05/31/2013 04:49:20 PM     kernel     bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM   

05/31/2013 04:49:20 PM     kernel     bcmxtmrt: MAC address: replaced mac address 

05/31/2013 04:49:20 PM     kernel     [DoCreateDeviceReq.2603]: register_netdev

05/31/2013 04:49:20 PM     kernel     [DoCreateDeviceReq.2605]: register_netdev done 

05/31/2013 04:49:20 PM     kernel     XTM Init: 400 tx BDs at 0xa181e000

05/31/2013 04:49:20 PM     kernel     bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=764000, DS=10080000    

05/31/2013 05:00:49 PM     syslog     RENEW IP 192.168.1.3     

05/31/2013 05:04:35 PM           -- MARK --     

05/31/2013 06:04:35 PM           -- MARK --     

05/31/2013 07:04:35 PM           -- MARK --     

05/31/2013 07:49:33 PM     kernel     Line 0: ADSL link down   

05/31/2013 07:49:33 PM     kernel     bcmxtmcfg: XTM Link Information, port = 0, State = DOWN, Service Support = ATM

05/31/2013 07:49:33 PM     kernel     HOST XTM Tx ch 0 down success   

05/31/2013 07:49:33 PM     kernel     bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0

05/31/2013 07:49:35 PM     kernel     Line 0: xDSL G.994 training     

05/31/2013 07:49:46 PM     kernel     Line 0: ADSL G.992 started     

05/31/2013 07:49:50 PM     kernel     Line 0: ADSL G.992 channel analysis  

05/31/2013 07:49:55 PM     kernel     Line 0: ADSL G.992 message exchange  

05/31/2013 07:49:55 PM     kernel     Line 0: ADSL link up, Bearer 0, us=764, ds=10080  

05/31/2013 07:49:55 PM     kernel     bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM   

05/31/2013 07:49:55 PM     kernel     bcmxtmrt: MAC address: replaced mac address 

05/31/2013 07:49:55 PM     kernel     [DoCreateDeviceReq.2603]: register_netdev

05/31/2013 07:49:55 PM     kernel     [DoCreateDeviceReq.2605]: register_netdev done 

05/31/2013 07:49:55 PM     kernel     XTM Init: 400 tx BDs at 0xa181e000

05/31/2013 07:49:55 PM     kernel     bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=764000, DS=10080000    

05/31/2013 07:58:43 PM     kernel     Line 0: ADSL link down   

05/31/2013 07:58:43 PM     kernel     bcmxtmcfg: XTM Link Information, port = 0, State = DOWN, Service Support = ATM

05/31/2013 07:58:43 PM     kernel     HOST XTM Tx ch 0 down success   

05/31/2013 07:58:43 PM     kernel     bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0

05/31/2013 07:58:44 PM     kernel     Line 0: xDSL G.994 training     

05/31/2013 07:58:55 PM     kernel     Line 0: ADSL G.992 started     

05/31/2013 07:58:59 PM     kernel     Line 0: ADSL G.992 channel analysis  

05/31/2013 07:59:04 PM     kernel     Line 0: ADSL G.992 message exchange  

05/31/2013 07:59:04 PM     kernel     Line 0: ADSL link up, Bearer 0, us=764, ds=10080  

05/31/2013 07:59:04 PM     kernel     bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM   

05/31/2013 07:59:04 PM     kernel     bcmxtmrt: MAC address: replaced mac address 

05/31/2013 07:59:04 PM     kernel     [DoCreateDeviceReq.2603]: register_netdev

05/31/2013 07:59:04 PM     kernel     [DoCreateDeviceReq.2605]: register_netdev done 

05/31/2013 07:59:04 PM     kernel     XTM Init: 400 tx BDs at 0xa181e000

05/31/2013 07:59:04 PM     kernel     bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=764000, DS=10080000    

05/31/2013 08:02:03 PM     kernel     Line 0: ADSL link down   

05/31/2013 08:02:03 PM     kernel     bcmxtmcfg: XTM Link Information, port = 0, State = DOWN, Service Support = ATM

05/31/2013 08:02:03 PM     kernel     HOST XTM Tx ch 0 down success   

05/31/2013 08:02:03 PM     kernel     bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0

05/31/2013 08:02:05 PM     kernel     Line 0: xDSL G.994 training     

05/31/2013 08:02:15 PM     kernel     Line 0: ADSL G.992 started     

05/31/2013 08:02:20 PM     kernel     Line 0: ADSL G.992 channel analysis  

05/31/2013 08:02:24 PM     kernel     Line 0: ADSL G.992 message exchange  

05/31/2013 08:02:24 PM     kernel     Line 0: ADSL link up, Bearer 0, us=764, ds=10080  

05/31/2013 08:02:24 PM     kernel     bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM   

05/31/2013 08:02:25 PM     kernel     bcmxtmrt: MAC address: replaced mac address 

05/31/2013 08:02:25 PM     kernel     [DoCreateDeviceReq.2603]: register_netdev

05/31/2013 08:02:25 PM     kernel     [DoCreateDeviceReq.2605]: register_netdev done 

05/31/2013 08:02:25 PM     kernel     XTM Init: 400 tx BDs at 0xa2eae000

05/31/2013 08:02:25 PM     kernel     bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=764000, DS=10080000    

05/31/2013 08:04:35 PM           -- MARK --     

05/31/2013 08:06:13 PM     kernel     Line 0: ADSL link down   

05/31/2013 08:06:13 PM     kernel     bcmxtmcfg: XTM Link Information, port = 0, State = DOWN, Service Support = ATM

05/31/2013 08:06:13 PM     kernel     HOST XTM Tx ch 0 down success   

05/31/2013 08:06:13 PM     kernel     bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0

05/31/2013 08:06:14 PM     kernel     Line 0: xDSL G.994 training     

05/31/2013 08:06:25 PM     kernel     Line 0: ADSL G.992 started     

05/31/2013 08:06:29 PM     kernel     Line 0: ADSL G.992 channel analysis  

05/31/2013 08:06:34 PM     kernel     Line 0: ADSL G.992 message exchange  

05/31/2013 08:06:34 PM     kernel     Line 0: ADSL link up, Bearer 0, us=764, ds=10080  

05/31/2013 08:06:34 PM     kernel     bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM   

05/31/2013 08:06:35 PM     kernel     bcmxtmrt: MAC address: replaced mac address 

05/31/2013 08:06:35 PM     kernel     [DoCreateDeviceReq.2603]: register_netdev

05/31/2013 08:06:35 PM     kernel     [DoCreateDeviceReq.2605]: register_netdev done 

05/31/2013 08:06:35 PM     kernel     XTM Init: 400 tx BDs at 0xa2f7e000

05/31/2013 08:06:35 PM     kernel     bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=764000, DS=10080000   

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Re: Service interruptions for the past 8 hours
smith6612
Community Leader
Community Leader
‎05-31-2013 09:24 PM

Okay, so the logs are confirming the drop.

Please go to Status > DSL Status within the router's Admin interface and copy/paste the information on that page into a post. This will give me the last bit of info I need to see how the line is doin g itself.

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Re: Service interruptions for the past 8 hours
Monthly
Newbie
‎05-31-2013 11:32 PM

Got disconnected again for a while and couldn't get the info till now so here is what i could post:

I don't have anythign that says STATUS > DSL Status.

These are the options i do have:

STATUS > INTERNET SERVICES:

Connection Status

ConnectionStatus

Broadband:
CONNECTED
Internet Service Provider (ISP):
CONNECTED

   

Gateway Status

Gateway ParameterStatus

Firmware Version:
GT784WN-VZ-1.1.6
Model Number:
GT784WNV
Serial Number:
CREA1230011273
WAN MAC Address:
aa:33:9b:ca:9a:35
Downstream Rate:
10080Kbps
Upstream Rate:
764Kbps
PPP User Name:
N/A
ISP Protocol
1483 via DHCP
Encapsulation:
LLC
Gateway IP Address:
<hidden>
DNS Address #1:
<hidden.do.you.need.this>
DNS Address #2:
<hidden.do.you.need.this>

 

STATUS > WAN STATUS:

Connection Status

Connection Status

Broadband:CONNECTED
Internet Service Provider:CONNECTED

PPP Status

PPP Parameter Status

User Name:N/A
PPP Type:PPPoE
LCP State:DOWN
IPCP State:DOWN
Authentication Failures:0
Session Time:0 Days, 00H:00M:00S
Packets Sent:N/A
Packets Received:N/A

Broadband Status

Broadband Parameter Status

VPI:0
VCI:35
Broadband Mode Setting:ADSL2+
Broadband Negotiated Mode:ADSL2+
Connection Status:CONNECTED
Downstream Speed:10080 Kbps
Upstream Speed:764 Kbps
Retrains:21
Retrain Timer:0 Days, 1H:3M:49S
ATM QoS class:UBR
Near End CRC Errors Interleave:40227
Near End CRC Errors Fastpath :N/A
Far End CRC Errors Interleave :4169
Far End CRC Errors Fastpath :N/A
30 Minute Near End CRC Interleave :1
30 Minute Near End CRC Fastpath :N/A
30 Minute Far End CRC Interleave :0
30 Minute Far End CRC Fastpath :N/A
Near End RS FEC Interleave :0
Near End RS FEC Fastpath :N/A
Far End RS FEC Interleave :0
Far End RS FEC Fastpath :N/A
30 Minute Near End FEC Interleave :191
30 Minute Near End FEC Fastpath :N/A
30 Minute Far End FEC Interleave :0
30 Minute Far End FEC Fastpath :N/A
30 Minute Discarded Packets Downstream :0
30 Minute Discarded Packets Upstream :0
SNR Downstream :15 dB
SNR Upstream :19 dB
Attenuation Downstream :33 dB
Attenuation Upstream :17 dB
Power Downstream21.3 dBm
Power Upstream12.3 dBm

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