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Service interruptions for the past 8 hours
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Because I can't seem to find the chat interface I used a few days ago to reach Customer Support, I'm posting on the forums in the hopes it gets seen. My internet today is so spotty that at times I get disconnected 10 times in 15 minutes.
History: Past 5-6 months I've had issues with getting disconnected or really slow connection. When I reset my modem its fine. When I disconnected, copying from one PC to another is not interrupted, only the actual DSL connection so I assume my network is fine (has been relatively fine for 5 years).
Last week I got help from a tech and it was determined that the Westell 6100 modem I had was going bad to it got replaced by an Actiontec. For almost a week things were fine and then the problem started again 8 hours ago.
The problem:
Same Issue as in the past few months. I am now getting disconected from the internet but my network is functional. When I connect to the modem/router, the status page will either say:
ConnectionStatus
Broadband: | CONNECTED |
Internet Service Provider (ISP): | CONNECTED |
which is good.
or
ConnectionStatus
Broadband: | DISCONNECTED |
Internet Service Provider (ISP): | DISCONNECTED |
or
ConnectionStatus
Broadband: | CONNECTED |
Internet Service Provider (ISP): | CONNECTING... or DISCONNECTED |
This is all under the gateway status.
My DSL line is an actual line that was installed over 12 years ago but was fixed again in the past 2 years when I switched to Verizon.
I feel it might just be some kind of setting that is causing me to have this issue. Maybe on my modem or maybe on Verizon's end but this is getting frustrating.
Any help/suggestions would be greatly appreciated.
If there's a service outtage in my area, where would I go to check this?
6 Replies
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Re: Service interruptions for the past 8 hours
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This is getting really bad. can't stay connected more than a few minutes and sometimes i'd connect and get disconnected. help? I really would rather not have character install a cable line to my house.
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Re: Service interruptions for the past 8 hours
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Looks like your modem is losing sync. Do you have a landline, and do you hear static on the line?
Since you're able to log into the modem, if you're still using the ActionTec, go to Status > DSL Status and copy and paste the information you see there while the connection is online. If it's offline the information won't be useful to us.
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Re: Service interruptions for the past 8 hours
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I don't use a landline, no phone connected.
Info below:
Connection Status
ConnectionStatus
Broadband: | CONNECTED |
Internet Service Provider (ISP): | CONNECTED |
Gateway Status
Gateway ParameterStatus
Firmware Version: | GT784WN-VZ-1.1.6 |
Model Number: | GT784WNV |
Serial Number: | CREA1230011273 |
WAN MAC Address: | 98:33:9b:ca:9a:35 |
Downstream Rate: | 10080Kbps |
Upstream Rate: | 764Kbps |
PPP User Name: | N/A |
ISP Protocol | 1483 via DHCP |
Encapsulation: | LLC |
Gateway IP Address: | <hidden> |
DNS Address #1: | <hidden.do.you.need.this> |
DNS Address #2: | <hidden.do.you.need.this> |
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Re: Service interruptions for the past 8 hours
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I took the system logs and basically at 4pm and more so starting at 7:45pm until now, I am getting disconnects.
Not sure if these are even useful.
Line 0: ADSL link down occurred 4 times in the past half hour.
05/31/2013 07:41:30 AM kernel br0: topology change detected, propagating
05/31/2013 07:41:30 AM kernel br0: port 5(wl0) entering forwarding state
05/31/2013 07:41:32 AM kernel device wl0 left promiscuous mode
05/31/2013 07:41:32 AM kernel br0: port 5(wl0) entering disabled state
05/31/2013 07:41:32 AM kernel br0: topology change detected, propagating
05/31/2013 07:41:32 AM kernel device wl0 entered promiscuous mode
05/31/2013 07:41:32 AM kernel br0: topology change detected, propagating
05/31/2013 07:41:32 AM kernel br0: port 5(wl0) entering forwarding state
05/31/2013 07:41:33 AM kernel BOARD_IOCTL_SET_SES_LED sesLed_ctrl action=0x0
05/31/2013 07:41:33 AM kernel br0: port 5(wl0) entering disabled state
05/31/2013 07:41:33 AM kernel br0: topology change detected, propagating
05/31/2013 07:41:34 AM syslog (category:WMM) WMM is enabled, WMM Power Save is enabled
05/31/2013 07:41:34 AM kernel device wl0 left promiscuous mode
05/31/2013 07:41:34 AM kernel br0: port 5(wl0) entering disabled state
05/31/2013 07:41:34 AM kernel device wl0 entered promiscuous mode
05/31/2013 07:41:34 AM kernel br0: topology change detected, propagating
05/31/2013 07:41:34 AM kernel br0: port 5(wl0) entering forwarding state
05/31/2013 07:41:44 AM syslog RENEW IP 192.168.1.3
05/31/2013 08:04:35 AM -- MARK --
05/31/2013 09:04:35 AM -- MARK --
05/31/2013 10:04:34 AM -- MARK --
05/31/2013 10:33:17 AM syslog RENEW IP 192.168.1.6
05/31/2013 11:04:34 AM -- MARK --
05/31/2013 12:04:35 PM -- MARK --
05/31/2013 01:04:35 PM -- MARK --
05/31/2013 01:20:46 PM syslog RENEW IP 192.168.1.3
05/31/2013 01:25:14 PM syslog RENEW IP 192.168.1.3
05/31/2013 01:25:54 PM syslog RENEW IP 192.168.1.3
05/31/2013 01:26:33 PM syslog RENEW IP 192.168.1.3
05/31/2013 01:29:01 PM syslog RENEW IP 192.168.1.3
05/31/2013 02:04:35 PM -- MARK --
05/31/2013 03:04:35 PM -- MARK --
05/31/2013 03:17:57 PM syslog RENEW IP 192.168.1.3
05/31/2013 04:04:35 PM -- MARK --
05/31/2013 04:38:39 PM kernel Line 0: ADSL link down
05/31/2013 04:38:39 PM kernel bcmxtmcfg: XTM Link Information, port = 0, State = DOWN, Service Support = ATM
05/31/2013 04:38:39 PM kernel HOST XTM Tx ch 0 down success
05/31/2013 04:38:39 PM kernel bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0
05/31/2013 04:38:41 PM kernel Line 0: xDSL G.994 training
05/31/2013 04:38:59 PM kernel Line 0: ADSL G.992 started
05/31/2013 04:39:04 PM kernel Line 0: ADSL G.992 channel analysis
05/31/2013 04:39:08 PM kernel Line 0: ADSL G.992 message exchange
05/31/2013 04:39:09 PM kernel Line 0: ADSL link down
05/31/2013 04:39:10 PM kernel Line 0: xDSL G.994 training
05/31/2013 04:39:14 PM kernel Line 0: ADSL link down
05/31/2013 04:39:17 PM kernel Line 0: xDSL G.994 training
05/31/2013 04:39:27 PM kernel Line 0: ADSL G.992 started
05/31/2013 04:39:32 PM kernel Line 0: ADSL G.992 channel analysis
05/31/2013 04:39:36 PM kernel Line 0: ADSL G.992 message exchange
05/31/2013 04:39:37 PM kernel Line 0: ADSL link up, Bearer 0, us=764, ds=10080
05/31/2013 04:39:37 PM kernel bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM
05/31/2013 04:39:37 PM kernel bcmxtmrt: MAC address: replaced mac address
05/31/2013 04:39:37 PM kernel [DoCreateDeviceReq.2603]: register_netdev
05/31/2013 04:39:37 PM kernel [DoCreateDeviceReq.2605]: register_netdev done
05/31/2013 04:39:37 PM kernel XTM Init: 400 tx BDs at 0xa2f08000
05/31/2013 04:39:37 PM kernel bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=764000, DS=10080000
05/31/2013 04:40:51 PM kernel Line 0: ADSL link down
05/31/2013 04:40:51 PM kernel bcmxtmcfg: XTM Link Information, port = 0, State = DOWN, Service Support = ATM
05/31/2013 04:40:51 PM kernel HOST XTM Tx ch 0 down success
05/31/2013 04:40:51 PM kernel bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0
05/31/2013 04:40:59 PM kernel Line 0: xDSL G.994 training
05/31/2013 04:41:09 PM kernel Line 0: ADSL G.992 started
05/31/2013 04:41:14 PM kernel Line 0: ADSL G.992 channel analysis
05/31/2013 04:41:18 PM kernel Line 0: ADSL G.992 message exchange
05/31/2013 04:41:19 PM kernel Line 0: ADSL link up, Bearer 0, us=764, ds=10080
05/31/2013 04:41:19 PM kernel bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM
05/31/2013 04:41:19 PM kernel bcmxtmrt: MAC address: replaced mac address
05/31/2013 04:41:19 PM kernel [DoCreateDeviceReq.2603]: register_netdev
05/31/2013 04:41:19 PM kernel [DoCreateDeviceReq.2605]: register_netdev done
05/31/2013 04:41:19 PM kernel XTM Init: 400 tx BDs at 0xa181e000
05/31/2013 04:41:19 PM kernel bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=764000, DS=10080000
05/31/2013 04:48:31 PM kernel Line 0: ADSL link down
05/31/2013 04:48:31 PM kernel bcmxtmcfg: XTM Link Information, port = 0, State = DOWN, Service Support = ATM
05/31/2013 04:48:31 PM kernel HOST XTM Tx ch 0 down success
05/31/2013 04:48:31 PM kernel bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0
05/31/2013 04:48:39 PM kernel Line 0: xDSL G.994 training
05/31/2013 04:48:49 PM kernel Line 0: ADSL G.992 started
05/31/2013 04:48:54 PM kernel Line 0: ADSL G.992 channel analysis
05/31/2013 04:48:58 PM kernel Line 0: ADSL G.992 message exchange
05/31/2013 04:48:59 PM kernel Line 0: ADSL link down
05/31/2013 04:49:00 PM kernel Line 0: xDSL G.994 training
05/31/2013 04:49:10 PM kernel Line 0: ADSL G.992 started
05/31/2013 04:49:15 PM kernel Line 0: ADSL G.992 channel analysis
05/31/2013 04:49:19 PM kernel Line 0: ADSL G.992 message exchange
05/31/2013 04:49:20 PM kernel Line 0: ADSL link up, Bearer 0, us=764, ds=10080
05/31/2013 04:49:20 PM kernel bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM
05/31/2013 04:49:20 PM kernel bcmxtmrt: MAC address: replaced mac address
05/31/2013 04:49:20 PM kernel [DoCreateDeviceReq.2603]: register_netdev
05/31/2013 04:49:20 PM kernel [DoCreateDeviceReq.2605]: register_netdev done
05/31/2013 04:49:20 PM kernel XTM Init: 400 tx BDs at 0xa181e000
05/31/2013 04:49:20 PM kernel bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=764000, DS=10080000
05/31/2013 05:00:49 PM syslog RENEW IP 192.168.1.3
05/31/2013 05:04:35 PM -- MARK --
05/31/2013 06:04:35 PM -- MARK --
05/31/2013 07:04:35 PM -- MARK --
05/31/2013 07:49:33 PM kernel Line 0: ADSL link down
05/31/2013 07:49:33 PM kernel bcmxtmcfg: XTM Link Information, port = 0, State = DOWN, Service Support = ATM
05/31/2013 07:49:33 PM kernel HOST XTM Tx ch 0 down success
05/31/2013 07:49:33 PM kernel bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0
05/31/2013 07:49:35 PM kernel Line 0: xDSL G.994 training
05/31/2013 07:49:46 PM kernel Line 0: ADSL G.992 started
05/31/2013 07:49:50 PM kernel Line 0: ADSL G.992 channel analysis
05/31/2013 07:49:55 PM kernel Line 0: ADSL G.992 message exchange
05/31/2013 07:49:55 PM kernel Line 0: ADSL link up, Bearer 0, us=764, ds=10080
05/31/2013 07:49:55 PM kernel bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM
05/31/2013 07:49:55 PM kernel bcmxtmrt: MAC address: replaced mac address
05/31/2013 07:49:55 PM kernel [DoCreateDeviceReq.2603]: register_netdev
05/31/2013 07:49:55 PM kernel [DoCreateDeviceReq.2605]: register_netdev done
05/31/2013 07:49:55 PM kernel XTM Init: 400 tx BDs at 0xa181e000
05/31/2013 07:49:55 PM kernel bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=764000, DS=10080000
05/31/2013 07:58:43 PM kernel Line 0: ADSL link down
05/31/2013 07:58:43 PM kernel bcmxtmcfg: XTM Link Information, port = 0, State = DOWN, Service Support = ATM
05/31/2013 07:58:43 PM kernel HOST XTM Tx ch 0 down success
05/31/2013 07:58:43 PM kernel bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0
05/31/2013 07:58:44 PM kernel Line 0: xDSL G.994 training
05/31/2013 07:58:55 PM kernel Line 0: ADSL G.992 started
05/31/2013 07:58:59 PM kernel Line 0: ADSL G.992 channel analysis
05/31/2013 07:59:04 PM kernel Line 0: ADSL G.992 message exchange
05/31/2013 07:59:04 PM kernel Line 0: ADSL link up, Bearer 0, us=764, ds=10080
05/31/2013 07:59:04 PM kernel bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM
05/31/2013 07:59:04 PM kernel bcmxtmrt: MAC address: replaced mac address
05/31/2013 07:59:04 PM kernel [DoCreateDeviceReq.2603]: register_netdev
05/31/2013 07:59:04 PM kernel [DoCreateDeviceReq.2605]: register_netdev done
05/31/2013 07:59:04 PM kernel XTM Init: 400 tx BDs at 0xa181e000
05/31/2013 07:59:04 PM kernel bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=764000, DS=10080000
05/31/2013 08:02:03 PM kernel Line 0: ADSL link down
05/31/2013 08:02:03 PM kernel bcmxtmcfg: XTM Link Information, port = 0, State = DOWN, Service Support = ATM
05/31/2013 08:02:03 PM kernel HOST XTM Tx ch 0 down success
05/31/2013 08:02:03 PM kernel bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0
05/31/2013 08:02:05 PM kernel Line 0: xDSL G.994 training
05/31/2013 08:02:15 PM kernel Line 0: ADSL G.992 started
05/31/2013 08:02:20 PM kernel Line 0: ADSL G.992 channel analysis
05/31/2013 08:02:24 PM kernel Line 0: ADSL G.992 message exchange
05/31/2013 08:02:24 PM kernel Line 0: ADSL link up, Bearer 0, us=764, ds=10080
05/31/2013 08:02:24 PM kernel bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM
05/31/2013 08:02:25 PM kernel bcmxtmrt: MAC address: replaced mac address
05/31/2013 08:02:25 PM kernel [DoCreateDeviceReq.2603]: register_netdev
05/31/2013 08:02:25 PM kernel [DoCreateDeviceReq.2605]: register_netdev done
05/31/2013 08:02:25 PM kernel XTM Init: 400 tx BDs at 0xa2eae000
05/31/2013 08:02:25 PM kernel bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=764000, DS=10080000
05/31/2013 08:04:35 PM -- MARK --
05/31/2013 08:06:13 PM kernel Line 0: ADSL link down
05/31/2013 08:06:13 PM kernel bcmxtmcfg: XTM Link Information, port = 0, State = DOWN, Service Support = ATM
05/31/2013 08:06:13 PM kernel HOST XTM Tx ch 0 down success
05/31/2013 08:06:13 PM kernel bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0
05/31/2013 08:06:14 PM kernel Line 0: xDSL G.994 training
05/31/2013 08:06:25 PM kernel Line 0: ADSL G.992 started
05/31/2013 08:06:29 PM kernel Line 0: ADSL G.992 channel analysis
05/31/2013 08:06:34 PM kernel Line 0: ADSL G.992 message exchange
05/31/2013 08:06:34 PM kernel Line 0: ADSL link up, Bearer 0, us=764, ds=10080
05/31/2013 08:06:34 PM kernel bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM
05/31/2013 08:06:35 PM kernel bcmxtmrt: MAC address: replaced mac address
05/31/2013 08:06:35 PM kernel [DoCreateDeviceReq.2603]: register_netdev
05/31/2013 08:06:35 PM kernel [DoCreateDeviceReq.2605]: register_netdev done
05/31/2013 08:06:35 PM kernel XTM Init: 400 tx BDs at 0xa2f7e000
05/31/2013 08:06:35 PM kernel bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=764000, DS=10080000
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Re: Service interruptions for the past 8 hours
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Okay, so the logs are confirming the drop.
Please go to Status > DSL Status within the router's Admin interface and copy/paste the information on that page into a post. This will give me the last bit of info I need to see how the line is doin g itself.
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Re: Service interruptions for the past 8 hours
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Got disconnected again for a while and couldn't get the info till now so here is what i could post:
I don't have anythign that says STATUS > DSL Status.
These are the options i do have:
STATUS > INTERNET SERVICES:
Connection Status
ConnectionStatus
Broadband: | CONNECTED |
Internet Service Provider (ISP): | CONNECTED |
Gateway Status
Gateway ParameterStatus
Firmware Version: | GT784WN-VZ-1.1.6 |
Model Number: | GT784WNV |
Serial Number: | CREA1230011273 |
WAN MAC Address: | aa:33:9b:ca:9a:35 |
Downstream Rate: | 10080Kbps |
Upstream Rate: | 764Kbps |
PPP User Name: | N/A |
ISP Protocol | 1483 via DHCP |
Encapsulation: | LLC |
Gateway IP Address: | <hidden> |
DNS Address #1: | <hidden.do.you.need.this> |
DNS Address #2: | <hidden.do.you.need.this>
|
STATUS > WAN STATUS:
Connection Status
Connection Status
| Broadband: | CONNECTED |
| Internet Service Provider: | CONNECTED |
PPP Status
PPP Parameter Status
| User Name: | N/A |
| PPP Type: | PPPoE |
| LCP State: | DOWN |
| IPCP State: | DOWN |
| Authentication Failures: | 0 |
| Session Time: | 0 Days, 00H:00M:00S |
| Packets Sent: | N/A |
| Packets Received: | N/A |
Broadband Status
Broadband Parameter Status
| VPI: | 0 |
| VCI: | 35 |
| Broadband Mode Setting: | ADSL2+ |
| Broadband Negotiated Mode: | ADSL2+ |
| Connection Status: | CONNECTED |
| Downstream Speed: | 10080 Kbps |
| Upstream Speed: | 764 Kbps |
| Retrains: | 21 |
| Retrain Timer: | 0 Days, 1H:3M:49S |
| ATM QoS class: | UBR |
| Near End CRC Errors Interleave: | 40227 |
| Near End CRC Errors Fastpath : | N/A |
| Far End CRC Errors Interleave : | 4169 |
| Far End CRC Errors Fastpath : | N/A |
| 30 Minute Near End CRC Interleave : | 1 |
| 30 Minute Near End CRC Fastpath : | N/A |
| 30 Minute Far End CRC Interleave : | 0 |
| 30 Minute Far End CRC Fastpath : | N/A |
| Near End RS FEC Interleave : | 0 |
| Near End RS FEC Fastpath : | N/A |
| Far End RS FEC Interleave : | 0 |
| Far End RS FEC Fastpath : | N/A |
| 30 Minute Near End FEC Interleave : | 191 |
| 30 Minute Near End FEC Fastpath : | N/A |
| 30 Minute Far End FEC Interleave : | 0 |
| 30 Minute Far End FEC Fastpath : | N/A |
| 30 Minute Discarded Packets Downstream : | 0 |
| 30 Minute Discarded Packets Upstream : | 0 |
| SNR Downstream : | 15 dB |
| SNR Upstream : | 19 dB |
| Attenuation Downstream : | 33 dB |
| Attenuation Upstream : | 17 dB |
| Power Downstream | 21.3 dBm |
| Power Upstream | 12.3 dBm |
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