Service outages and slow speeds
Fergus155
Enthusiast - Level 2

Why have I been having  service outages and slow speeds for the last several weeks. I am in south central PA. (Somerset County)

Why do I have to pay Verizon for service that I do not get?

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Re: Service outages and slow speeds
dslr595148
Community Leader
Community Leader

#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

#2 Can you provide the Transceiver Statistics from your modem?

If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to the modem: What is the brand and model of that RJ-45 WAN port router?

#3 Even If you know how to get the Transceiver Statistics from your modem and you have a RJ-45 WAN port router connected to the modem: What is the brand and model of that RJ-45 WAN port router?

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Re: Service outages and slow speeds
AKAFP
Newbie

I have been having the same issue. How long does it take for a company like this to fix an issue? 

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