Signal stalling

[katgirl1]

In most cases, our customer service experiences with Verizon have been good, but not today.

We were having the same issues with signal stalling and having to reboot the router over and over.  Called in and used on-line chat and each time told that our router was tested and seemed to be working.

Called last week to complain again and offered a new service upgrade and router.  Great News...YES?  Find out after the technician installed new router that our old router was not even capable of handling the 75/75 we had been paying for over the past year or so, thus the reason for all the reboots and stalled signals.  And found after doing several speed testing we were not getting 75/75 more like 45/35.

So contacted Verizon today to see if we could get some type of discount or credit on our account.  After speaking with Ed and transferred over to Nicole, argued back and forth for over an hour on how we had the most up to date router, and there was noting that could be done, asked to speak with Nicole's supervisor.  Put on hold for over 15 minutes and finally gave up.  Not a happy customer. 

[ElizabethS · Accepted solution]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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Please keep all correspondence regarding your issue in the private support portal.