Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
If this happened immediately after an outage, it sounds like something was damaged (perhaps a fiber cable, it happens all the time from construction and things hitting the cables) and it isn't performing as it should, or Verizon is using a slower, less capable link as a backup. You're going to need to get someone to look at the problem regardless. Talk to the guys at Verizon Direct over at DSLReports and have them see what they can do. They're typically good at solving these issues.
As far as the Call Centers go, Outsourcing and not training agents on how to diagnose network troubles is often a cost cutting avenue. It has it's benefits but then there's also the many downsides it includes.
It won't have congestion when it comes down to the physical design of the network. What is between you and Verizon can only be congested by you, unlike a Cable connection where you essentially have a "single" run of Coaxial cabling being ran to some number of homes. Once you're on the part of Verizon's network where traffic aggregates (The DSLAM, Core network, edge network, backbone) which would be the CMTS on a Cable system, that is where the factors of sharing come into play with any form of connection. It's unavoidable. The problems people see with DSL come down to the shared points of any Internet connection, and in this case typically ATM Circuits on Verizon's end of things leading to the backbone.
I forgot to add this....even though my speed is back up, streaming audio isn't working well. It will start but eventually it will cut out. All stations do it; different browsers do it and it does it with anti-virus disabled. I have to reload and then it will work again for a while. I believe I get cut off because of a high ping and/or packet loss. The DSL smokeping test shows that over the past 30 hours my average packet loss is .84% to a maximum of 98.04%.
Eleven months ago they put me on another DSLAM and re-provisioned me. It worked great until about two weeks ago I started to notice that things were not going as well as they had been going. Then came the big outage and things have never gone back to the great that it once was.