Slow DL/UL Speeds, Pages not loading, and inability to play games online

[JosephShea]

I noticed bad connection speeds on Wednesday and called tech support. They sent a technician out who replaced the modem and did some work on the lines. Long story short, my speeds are still poor, pages are not loading, and I am unable to play computer games without lag so significiant that playing becomes frustrating. This has been 5 days of awful connection (Thursday through Sunday I was without wireless because the tech support agents were not helpful).

I am really fed up with the way that Verizon has handled this issue. They have been very good in the past, but this situation has left me in a situation where I might have to cancel service since what is being provided is insufficient. Any help with this would be great, since I would like to give Verizon one last chance before I go look for a new provider (I have called tech support 5-6 times, tried their chat service, and also sent an email to customer service)

[dslr595148]

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

[JosephShea]

news.giganews.com

traceroute to ***********, 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 3 ms 3 ms 3 ms
2 te0-7-0-9.mpd22.iad02.atlas.cogentco.com (38.122.62.193) 1 ms te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 0 ms te0-7-0-9.mpd22.iad02.atlas.cogentco.com (38.122.62.193) 1 ms
3 te0-0-0-4.ccr21.iad02.atlas.cogentco.com (154.54.31.105) 0 ms 0 ms te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms
4 verizon.iad01.atlas.cogentco.com (154.54.10.226) 1 ms verizon.iad01.atlas.cogentco.com (154.54.12.46) 0 ms 0 ms
5 xe-3-1-6-0.NWRK-BB-RTR1.verizon-gni.net (130.81.23.156) 117 ms 117 ms 117 ms
6 P12-0-0.BFLONY-LCR-01.verizon-gni.net (130.81.28.139) 18 ms 20 ms 19 ms
7 P0-0.BFLONY-BFLONYFR-ERXG05.verizon-gni.net (130.81.195.125) 21 ms 21 ms 22 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * Max number of unresponsive hops reached (firewall or filter?)
news-europe.giganews.com

traceroute to ***********, 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te7-7.ccr01.ams05.atlas.cogentco.com (149.11.104.9) 0 ms 0 ms te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms
3 te0-3-0-6.mpd21.ams03.atlas.cogentco.com (130.117.0.85) 0 ms 0 ms te0-5-0-1.mpd21.ams03.atlas.cogentco.com (154.54.72.46) 0 ms
4 te0-2-0-2.ccr22.lpl01.atlas.cogentco.com (154.54.37.118) 10 ms te0-4-0-2.ccr21.lpl01.atlas.cogentco.com (154.54.58.62) 10 ms te0-0-0-7.ccr21.lpl01.atlas.cogentco.com (154.54.37.74) 10 ms
5 te0-0-0-6.mpd21.lon13.atlas.cogentco.com (154.54.57.73) 88 ms te0-1-0-3.ccr21.bos01.atlas.cogentco.com (154.54.31.181) 76 ms te0-7-0-9.ccr21.bos01.atlas.cogentco.com (154.54.85.209) 76 ms
6 te0-2-0-1.ccr21.ymq02.atlas.cogentco.com (154.54.87.62) 85 ms 85 ms te0-1-0-4.mpd21.jfk02.atlas.cogentco.com (154.54.0.30) 82 ms
7 te0-7-0-15.mpd22.jfk02.atlas.cogentco.com (154.54.46.38) 85 ms te0-2-0-1.ccr21.jfk05.atlas.cogentco.com (154.54.46.250) 82 ms te0-1-0-4.ccr21.jfk05.atlas.cogentco.com (154.54.31.6) 82 ms
8 0.xe-10-3-0.BR2.NYC4.ALTER.NET (204.255.168.113) 84 ms te0-1-0-6.mpd22.jfk02.atlas.cogentco.com (154.54.46.22) 88 ms 0.xe-8-3-0.BR2.NYC4.ALTER.NET (204.255.168.109) 84 ms
9 P12-0-0.BFLONY-LCR-02.verizon-gni.net (130.81.28.137) 105 ms 0.xe-1-1-2.NY325-BB-RTR2.verizon-gni.NET (152.63.20.214) 89 ms 89 ms
10 P12-0-0.BFLONY-LCR-02.verizon-gni.net (130.81.28.137) 99 ms 100 ms 99 ms
11 P5-0.BFLONY-BFLONYFR-ERXG05.verizon-gni.net (130.81.46.11) 99 ms 99 ms 99 ms
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * Max number of unresponsive hops reached (firewall or filter?)

2)No idea how to provide Transciever Statistics

3) The Modem is a Westell 6100G

-) The Router is a Linksys WRT54G

[dslr595148]

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2)No idea how to provide Transciever Statistics

3) The Modem is a Westell 6100G

-) The Router is a Linksys WRT54G

---

Ok.

If the following things are true:

#1 You did not follow the advice in http://www.dslreports.com/faq/13600

#2 You did not change the LAN IP of the Westell (still at 192.168.1.1)

#3 You changed the LAN IP of the Linksys so it's LAN IP does not start with 192.168.1 (for example 192.168.2.1)

#4 The WAN port of the RJ-45 WAN port router is connected to the modem.

...Then

#1 Visit http://192.168.1.1/ for me and do the following:

a) If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy and Paste the information on that page.

b) If using the Red and Black Firmware: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy and Paste the information on that page.

c) Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.

d) If you need a Username and Password, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

admin/Serial Number

By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.

****

If you followed the advice in that FAQ, then I need more info from you:

#1 Does your Linksys have offical Linksys firmware or third party firmware?

#2 If the Linksys has third party firmware, which one?

For example DD-WRT.

#3 While I know your Linksys has a built in switch, do you have a switch that is not part of a router?

#4 Do any of your computers have at least two NICs and one of the NICs is wired?

#5 Do you know how to manually setup a Static IP on your computer?

#6 What kind of connection does your Linksys handle?

For a Verzion DSL connection, as far as I know - they only offer:

a) PPPoE

OR

b) DHCP (before setting the modem combo not to handle the public IP by folllowing that FAQ, the modem combo was set to Bridge-Routed Bridge-DHCP Client Enabled)

OR

c) Static IP.

#7 Does your Linksys have at least two RJ-45 LAN ports not occupied / not in use / nothing connected ?