Slow DSL Speed

[KenEllen]

Been having slow internet access the past two days and ran a speed test today (results below).  I am supposedly on a 1.2MB - 3MB plan but it doesn't appear I'm getting that.  Am I reading these results correctly and assuming there's an issue?

Thanks.

« SpeedGuide.net Speed Test Results »
86 kbps down (~0.09 Mbps, 11 KB/s)↓
305 kbps up (~0.31 Mbps, 37 KB/s)↑
250 KB downloaded in 23.71 seconds
100 KB uploaded in 2.683 seconds
Latency: 35ms
Provider: phlapa.east.verizon.net
Location: Reading, PA, US

[dslr595148]

#1 Please post your Transceiver Status from your modem.

#2 If you don't know how to get them:

a) What is the brand and model of your modem?

b) If you have a seperate router: What is the brand and model of it?

#3 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) will contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.