Choose your cart
Choose your cart
Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I am at the point where i cant watch a stream video without it stopping every 5-10 sec and sometimes the connection just drops at random times and i am force to restart the moderm everytime to fix it.
Can you provide the modem's Transceiver Statistics and the modem's System Logs? If you don't know how to get these pieces of information, tell us what modem you are using, along with any routers.
its a Verizon DSL Wirless Modem/Router Westell 7500
Visit http://192.168.1.1/ and choose System Monitoring, Advanced Statistics, and then Transceiver Statistics. If you need a Username and Password, try the following:
admin/password
admin/password1
admin/admin
admin/admin1
Paste up the contents of the page you see.
Transceiver Statistics
Transceiver Revision A2pB020b3.d20h
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path FAST
Transceiver Information DownStream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 864
Margin (dB) 4.9 15.0
Line Attenuation (dB) 19.0 10.0
Transmit Power (dBm) 15.7 11.9
Your line seems to be having a noise issue, for one reason or another. You are on a very short loop so the noise margin on the downstream and upstream should be a lot higher.
To start off in getting the problem solved, do you have access to a NID? If so, plug your modem into the Test Jack found inside of the Customer Access portion of the NID and grab the new statistics. This will allow us to rule out your home's wiring as being the culprit. Additionally, if you have Voice service with Verizon, do you have any noise on the line while picking up the phone, or while in a call? This can include static, loud humming, or buzzing.
Should you ask, the NID is the demarcation, or joining point between your home's copper wiring and Verizon's copper plant. Newer NIDs can be found on the outside of your home generally, and are grey boxes. Older NIDs can be metal boxes or could be very old protectors (these are generally knob and tube/fuse devices).
Can i get a picture of where the test jack is located inside the verzion NID?
The Voice service is working fine with no problme and it seems i cant cant gain acess to the NID, What should i do?
If you are unable to access the NID, you can start by checking over your home's wiring. Make sure every device that uses the phone (including alarm systems) are filtered, and that the jacks are free of corrosion. Making sure the wiring is tight behind the jack and is not corroded will also help.
If you can't solve the problem ask Verizon to send a tech out to repair the line.